Econet short­chang­ing clients

Chronicle (Zimbabwe) - - National News -

ED­I­TOR — Ser­vice providers should in­cul­cate a cul­ture of ser­vice ex­cel­lence. This is how cus­tomers are lured. Ques­tion­able ser­vice de­liv­ery lim­its the client base.

The What­sapp ser­vice pro­vided by Econet th­ese days raises some eye­brows. The bun­dles now ex­pire pre­ma­turely. The daily, weekly and monthly bun­dles are not last­ing up to their due dates.

Seem­ingly down­load­ing of videos now ex­pe­dites the use of bun­dles. This was not the case be­fore. Econet used to main­tain the ex­piry dates re­gard­less of the num­ber of videos down­loaded.

I think the ser­vice provider should re­vert to its old sys­tem. This is­sue about What­sapp bun­dles ex­pir­ing pre­ma­turely is a thorn in the flesh.

Swift ac­tion should be taken be­fore cus­tomers turn to other ser­vice providers for the same ser­vice Lawrence “The Pen­pusher” Moyo, Hwange.

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