Customer no longer king
EDITOR — Customer care has decreased in Zimbabwe. What happened to the good old days when the customer was considered to be king?
Nowadays sales people treat you with so much contempt that you feel you are not worthy to be in their establishment.
I will not single out any operators, but across the board from supermarkets to restaurants to even kombis there is so much contempt shown by service providers.
I think part of the problems stem from the fact that there is little to no competition in Zimbabwe. Those in the industry know that even if you do not like the service that they are providing you will always go back because there is nothing else that you can do.
This is not the best way to approach business and business owners must check on the customer service being provided by employees.
It is imperative that regardless of the economic situation we keep certain standards high. Once these standards start to drop we risk never bringing them back to where they are supposed to be.
If you are in the service provision business I understand that sometimes we have difficulties, but please do not take your frustrations out on the customers.
Let us always be courteous and respectful and try by all means to carry out our work all day with a smile. Hazvinei Edwards, Harare.