Cus­tomer no longer king

Chronicle (Zimbabwe) - - National News -

EDITOR — Cus­tomer care has de­creased in Zim­babwe. What hap­pened to the good old days when the cus­tomer was con­sid­ered to be king?

Nowa­days sales peo­ple treat you with so much con­tempt that you feel you are not wor­thy to be in their es­tab­lish­ment.

I will not sin­gle out any op­er­a­tors, but across the board from su­per­mar­kets to restau­rants to even kom­bis there is so much con­tempt shown by ser­vice providers.

I think part of the prob­lems stem from the fact that there is lit­tle to no com­pe­ti­tion in Zim­babwe. Those in the in­dus­try know that even if you do not like the ser­vice that they are pro­vid­ing you will al­ways go back be­cause there is noth­ing else that you can do.

This is not the best way to ap­proach busi­ness and busi­ness own­ers must check on the cus­tomer ser­vice be­ing pro­vided by em­ploy­ees.

It is im­per­a­tive that re­gard­less of the eco­nomic sit­u­a­tion we keep cer­tain stan­dards high. Once these stan­dards start to drop we risk never bring­ing them back to where they are sup­posed to be.

If you are in the ser­vice pro­vi­sion busi­ness I un­der­stand that some­times we have dif­fi­cul­ties, but please do not take your frus­tra­tions out on the cus­tomers.

Let us al­ways be cour­te­ous and re­spect­ful and try by all means to carry out our work all day with a smile. Hazvinei Ed­wards, Harare.

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