Improve service in public institutions
THERE is an urgent need to advise Government officers to be helpful to the public. Administration in the public sphere calls for sympathy, intergrity, tolerance and efficiency. You can not personalise issues by raising your voice blocking the client etc No! Stop lumping together clients who need different needs into slow-moving queues. There must be help desk points that quickly direct people to the correct queues to avoid wasting time.
I had painful queue experiences at Mpilo Hospital, NSSA, banks etc. Computers were developed to speed up processes. Not in Zimbabwe. Queues have trebled, errors are plenty. Why? Is it a question of ill-trained personnel? The whole thing smacks of habits that have gone for too long unpunished. Nepotism is the only rot that permits such commission by the so-called bosses in the infamous practice.
I was puzzled when Nust could not understand how the Guardian Fund from Assistant Master of High Court functions with regards to payment of fees. Train or properly orient your staff because they cause confusion to people in need of their help instead. Ultimately we will have to question the credentials of those messing the face to face communication at the expense of the standing of the institution. Satsha, heyi bantu siyekuphi! Peter Ngwenya, Nkulumane 12, Bulawayo.