The opening of a new bus depot in Melbourne’s western suburbs should help deliver more reliable services for metro bus passengers
The opening of a new bus depot in Melbourne’s western suburbs should help deliver more reliable services for metro bus passengers A major overhaul of the Victorian bus network is recommended as a key part of Infrastructure Victoria’s draft 30-year infrastructure strategy The Bus Industry Confederation has welcomed the support of two state ministers in its effort to make bus gross vehicle mass limit laws uniform nationwide for all bus axle groups
Parliamentary Secretary for Public Transport Ros Spence joined representatives from Transdev and Public Transport Victoria (PTV) to open the new Sunshine West depot.
Initially, 70 buses will be stabled at the depot, with the capacity to increase to 100 as service demand grows. Seven routes will operate from Sunshine West.
“The new Sunshine West depot will ensure drivers have access to better facilities to continue to get locals safely where they need to go every day,” Spence says.
“We know demand for services is growing, which is why we are upgrading and modernising the network – making it easier to run more reliable services for passengers across Melbourne’s west.”
Sunshine West is one of three new bus depots being constructed as part of a $ 40 million investment, including Heatherton – which is already in operation – and Thomastown, which will be completed in 2017. The new $13.7 million Sunshine West depot will house up to 200 staff.
The Victorian Government will invest a further $100 million to improve bus services across Melbourne, and introduce new and expanded routes in growth areas. Plans to integrate bus and rail services more effectively are also underway.
In related news, Transdev Melbourne has been named champion in the large business category at the 2016 Customer Service Institute of Australia Awards.
The awards recognise Australia’s top-performing organisations and individuals in the eld of customer service. This is the rst time Transdev Melbourne has entered the awards and it is the only bus operator to take part.
The organisation was also shortlisted
for awards in the Customer Service Team of the Year and Customer Service Project of the Year categories. Transdev Melbourne managing director Harry Wijers says he is delighted that the company has been recognised for its commitment to customer service.
“As a business, we are focused on transforming our operation so we can provide a more punctual and reliable service to our passengers,” he says. “Our management team, myself included, regularly ride on our network so we can walk in the shoes of our passengers and frontline staff.
“This helps us understand what’s working and identify opportunities for improvement. We are also able to leverage Transdev’s considerable international expertise to strengthen our operation.”
Transdev was named ‘ Service Champion’ due to a range of initiatives it has undertaken to improve its service to its passengers, such as the introduction of a centralised operational control centre (OCC). The OCC, which operates around the clock seven days a week, provides better information to its passengers on service disruptions and better coordination of incident response.
“Initiatives such as the introduction of an OCC – a rst for a bus business in Victoria – are helping us to improve customer service,” Wijers says.
“I’m proud of how we are evolving as an organisation and of our commitment to innovation.”
The organisation has also introduced a new disruption management system which allows customers to register online to receive automatic travel updates via SMS or email.
Transdev Melbourne took over operations of approximately 30 per cent of the Melbourne bus network in 2013, and currently operates more than 500 buses from seven depots.
Above: Melbourne’s new Sunshine West depot has the capacity for up to 100 route service buses
Top: Transdev Melbourne managing director Harry Wijers speaks at the depot opening Above left: The depot lunchroom Above right: New bus wash Below: The cleanest workshop in Melbourne