BUS BUSI­NESS

The open­ing of a new bus de­pot in Mel­bourne’s western sub­urbs should help de­liver more re­li­able ser­vices for metro bus pas­sen­gers

ABC (Australia) - - CONTENTS -

The open­ing of a new bus de­pot in Mel­bourne’s western sub­urbs should help de­liver more re­li­able ser­vices for metro bus pas­sen­gers A ma­jor overhaul of the Vic­to­rian bus net­work is rec­om­mended as a key part of In­fra­struc­ture Vic­to­ria’s draft 30-year in­fra­struc­ture strat­egy The Bus In­dus­try Con­fed­er­a­tion has wel­comed the sup­port of two state min­is­ters in its ef­fort to make bus gross ve­hi­cle mass limit laws uni­form na­tion­wide for all bus axle groups

Par­lia­men­tary Sec­re­tary for Pub­lic Trans­port Ros Spence joined rep­re­sen­ta­tives from Trans­dev and Pub­lic Trans­port Vic­to­ria (PTV) to open the new Sun­shine West de­pot.

Ini­tially, 70 buses will be sta­bled at the de­pot, with the ca­pac­ity to in­crease to 100 as ser­vice de­mand grows. Seven routes will op­er­ate from Sun­shine West.

“The new Sun­shine West de­pot will en­sure driv­ers have ac­cess to bet­ter fa­cil­i­ties to con­tinue to get lo­cals safely where they need to go ev­ery day,” Spence says.

“We know de­mand for ser­vices is grow­ing, which is why we are up­grad­ing and mod­ernising the net­work – mak­ing it eas­ier to run more re­li­able ser­vices for pas­sen­gers across Mel­bourne’s west.”

Sun­shine West is one of three new bus de­pots be­ing con­structed as part of a $ 40 mil­lion in­vest­ment, in­clud­ing Heather­ton – which is al­ready in op­er­a­tion – and Thomas­town, which will be com­pleted in 2017. The new $13.7 mil­lion Sun­shine West de­pot will house up to 200 staff.

The Vic­to­rian Gov­ern­ment will in­vest a fur­ther $100 mil­lion to im­prove bus ser­vices across Mel­bourne, and in­tro­duce new and ex­panded routes in growth ar­eas. Plans to in­te­grate bus and rail ser­vices more ef­fec­tively are also un­der­way.

In related news, Trans­dev Mel­bourne has been named cham­pion in the large busi­ness cat­e­gory at the 2016 Cus­tomer Ser­vice In­sti­tute of Aus­tralia Awards.

The awards recog­nise Aus­tralia’s top-per­form­ing or­gan­i­sa­tions and in­di­vid­u­als in the eld of cus­tomer ser­vice. This is the  rst time Trans­dev Mel­bourne has en­tered the awards and it is the only bus op­er­a­tor to take part.

The or­gan­i­sa­tion was also short­listed

for awards in the Cus­tomer Ser­vice Team of the Year and Cus­tomer Ser­vice Project of the Year cat­e­gories. Trans­dev Mel­bourne man­ag­ing di­rec­tor Harry Wi­jers says he is de­lighted that the com­pany has been recog­nised for its com­mit­ment to cus­tomer ser­vice.

“As a busi­ness, we are fo­cused on trans­form­ing our op­er­a­tion so we can pro­vide a more punc­tual and re­li­able ser­vice to our pas­sen­gers,” he says. “Our man­age­ment team, my­self in­cluded, reg­u­larly ride on our net­work so we can walk in the shoes of our pas­sen­gers and front­line staff.

“This helps us un­der­stand what’s work­ing and iden­tify op­por­tu­ni­ties for im­prove­ment. We are also able to lever­age Trans­dev’s con­sid­er­able in­ter­na­tional ex­per­tise to strengthen our op­er­a­tion.”

Trans­dev was named ‘ Ser­vice Cham­pion’ due to a range of ini­tia­tives it has un­der­taken to im­prove its ser­vice to its pas­sen­gers, such as the in­tro­duc­tion of a cen­tralised op­er­a­tional con­trol cen­tre (OCC). The OCC, which op­er­ates around the clock seven days a week, pro­vides bet­ter in­for­ma­tion to its pas­sen­gers on ser­vice dis­rup­tions and bet­ter co­or­di­na­tion of in­ci­dent re­sponse.

“Ini­tia­tives such as the in­tro­duc­tion of an OCC – a  rst for a bus busi­ness in Vic­to­ria – are help­ing us to im­prove cus­tomer ser­vice,” Wi­jers says.

“I’m proud of how we are evolv­ing as an or­gan­i­sa­tion and of our com­mit­ment to innovation.”

The or­gan­i­sa­tion has also in­tro­duced a new dis­rup­tion man­age­ment sys­tem which al­lows cus­tomers to reg­is­ter on­line to re­ceive au­to­matic travel up­dates via SMS or email.

Trans­dev Mel­bourne took over op­er­a­tions of ap­prox­i­mately 30 per cent of the Mel­bourne bus net­work in 2013, and cur­rently op­er­ates more than 500 buses from seven de­pots.

Above: Mel­bourne’s new Sun­shine West de­pot has the ca­pac­ity for up to 100 route ser­vice buses

Top: Trans­dev Mel­bourne man­ag­ing di­rec­tor Harry Wi­jers speaks at the de­pot open­ing Above left: The de­pot lunch­room Above right: New bus wash Be­low: The clean­est work­shop in Mel­bourne

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.