Heavy Automatics – di­verse fo­cus

ABC (Australia) - - SUPPLY LINES -

AL­LI­SON DIS­TRIB­U­TOR HEAVY AUTOMATICS has gone from strength to strength thanks to its rep­u­ta­tion for great cus­tomer and ser­vice sup­port. As it looks to the fu­ture that strong ser­vice men­tal­ity is as im­por­tant as ever, it states.

Al­li­son trans­mis­sion spe­cial­ists, Heavy Automatics, evolved in 1990 from an idea own­ers Ron Neville and Claude Dalese had of build­ing a busi­ness around highly trained and mo­ti­vated staff com­mit­ted to out­stand­ing cus­tomer sup­port in trans­mis­sion ser­vic­ing.

The two founders of the busi­ness are tech­ni­cians by trade and, hav­ing worked in en­vi­ron­ments where cus­tomer ser­vice wasn’t a pri­or­ity, they de­cided to set up a busi­ness with the mantra of ‘ser­vice, ser­vice and ser­vice’ at its core.

Heavy Automatics has grown from its ini­tial base in Ade­laide to com­prise a net­work of five branches, a head of­fice/ ware­house fa­cil­ity and 15 ser­vice deal­ers around Aus­tralia with more in the pipeline. With of­fices in Ade­laide, Mel­bourne, Syd­ney, Brisbane and Perth, along­side an ex­ten­sive parts and trans­mis­sion ware­house in Ade­laide – plus wide­spread cov­er­age across Aus­tralia – sup­port, ser­vice, re­pairs and sales are nearby should the need arise.

With more than 80 trained em­ploy­ees, Heavy Automatics pro­vides tech­ni­cal so­lu­tions to vir­tu­ally all of Aus­tralia’s lead­ing OEM bus man­u­fac­tur­ers, while its team of Al­li­son fac­tory-trained tech­ni­cians are pro­fi­cient in the lat­est di­ag­nos­tic equip­ment. Heavy Automatics has be­come en­gaged in prod­uct sup­port and de­vel­op­ment with all bus OEM brands and con­tin­ues to sup­port all global bus OEMs with the Al­li­son prod­uct.

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