Heavy Automatics – diverse focus
ALLISON DISTRIBUTOR HEAVY AUTOMATICS has gone from strength to strength thanks to its reputation for great customer and service support. As it looks to the future that strong service mentality is as important as ever, it states.
Allison transmission specialists, Heavy Automatics, evolved in 1990 from an idea owners Ron Neville and Claude Dalese had of building a business around highly trained and motivated staff committed to outstanding customer support in transmission servicing.
The two founders of the business are technicians by trade and, having worked in environments where customer service wasn’t a priority, they decided to set up a business with the mantra of ‘service, service and service’ at its core.
Heavy Automatics has grown from its initial base in Adelaide to comprise a network of five branches, a head office/ warehouse facility and 15 service dealers around Australia with more in the pipeline. With offices in Adelaide, Melbourne, Sydney, Brisbane and Perth, alongside an extensive parts and transmission warehouse in Adelaide – plus widespread coverage across Australia – support, service, repairs and sales are nearby should the need arise.
With more than 80 trained employees, Heavy Automatics provides technical solutions to virtually all of Australia’s leading OEM bus manufacturers, while its team of Allison factory-trained technicians are proficient in the latest diagnostic equipment. Heavy Automatics has become engaged in product support and development with all bus OEM brands and continues to support all global bus OEMs with the Allison product.