More than 30 years after it started as a one-man operation at a single location, Hanover displays is now a successful global organisation. It now has more than 250 employees worldwide and customers in more than 75 countries.
Its passenger information systems solutions are designed and manufactured exclusively in-house without the need for external sub-contractors, it states. It has the capacity to build and supply up to 75,000 units annually, with the potential to scale up further in the future.
Hanover says it’s never relied on external investors and continues to be an entirely independent business. It has always been committed to delivering reliable, made-to-measure solutions and exceptional support, it says. And it has always been dedicated to ongoing innovation and superb quality, it states.
Hanover Displays says it is a one-stop shop for all on-bus passenger information system hardware – from destination displays, next-stop signs and audio systems, to on-board computers and multi-media TFT panels. Hanover also meets back-office software needs, including destination databases, media content creation and editing solutions, remote system updates, geo-location, real-time tracking and bus fleet management programs.
THE STATE OF PLAY Trends in Australasia?
“White LED signs, and curved signs to fit curved windscreens. We have more requests for these than anywhere else. At times they are amazed in the UK about our fixation with White LEDs. We are also seeing increasing demand for voice announcements of the next stop information. Especially on the longer country routes (and short city routes, for that matter), giving people time to be prepared to depart the vehicle rather than just pulling up at a stop and it’s ‘quick I’ve got to get off’,” said Fiona Watson, director of Hanover displays Pty Ltd - the Australian subsidiary of the parent company.
Where’s the name from?
“Hanover originates from a little town near Brighton in the UK, which is where we first started. Manufacturing now is located a few miles away from the original office in the chalk hills of Lewes.”
What are Hanover’s top three strengths?
“When you consider the fact we source our LEDs from the same supplier as our main competitor, albeit with a different bin grading for colour, how do you position your product as the better choice? Well, there is more to passenger information systems than the LEDs,” she replied.
“Hanover equipment itself is designed to be reliable, more efficient in terms of power consumption (around 30 per cent on average) and very simplistic to program when compared to that of our competitors. While they promote what they call static LEDs (surface mounted LEDs) - we can also offer these - we have continued to produce displays using radial LEDs due to the demand for lower power consumption.
Managing director Grant Watson added: “We are innovative and offering Text To Speech solutions to complement the displayed messages for passengers with vision impairments. We can provide the whole package: destination signs, screens, next-stop voice announcements and more. Simply hop on to any Melbourne tram and you will see all our gear in action.
“We also provide exceptional customer service, having won several awards for this in the past. We always try our best to look after our customers. Very often we receive positive feedback from our customers on our service levels; it is amazing how many thank-you cards and Tatts tickets appear in the mail from customers,” Watson said.
How big is the ANZ team?
“In Australia we consist of a team of four full-time employees all based in Melbourne. We have an agent in NZ, Gordon McKendry from Geemac Trading, and agents in Hong Kong and Singapore. Our numbers are also bolstered by two additional international sales staff and technical support team members, who work from our UK office and travel as required.”
And the Hanover Task Force?
“Each of our subsidiaries has input in this process and Grant is the active representative for Australia. As a business we are very proactive in mapping the future directions of the company and its products,” Fiona Watson said.
“The Task Force is watching global trends and identifying new or emerging technologies that will benefit our customers. Staff are kept informed globally of our roadmap via internal email updates.
“We have some exciting new game-changing products on the way. But we need to keep these under wraps until the official launch at Euro Bus Expo, Birmingham later this year,” she added.