Most NBN cus­tomers fi­nally get the speeds they pay for, ac­cord­ing to ACCC re­port


APC Australia - - Tech Notes - Sharmishta Sarkar

While the roll­out of Aus­tralia’s na­tional broad­band ser­vice has ad­mit­tedly not been a smooth ride, things do seem to have been im­prov­ing over the course of 2018. Ac­cord­ing to the ACCC’s sec­ond ‘Mea­sur­ing Broad­band Aus­tralia’ re­port, only 7.4% of NBN cus­tomers are re­ceiv­ing less than half the max­i­mum in­ter­net speed promised in their cho­sen plan. While that per­cent­age is still a sig­nif­i­cant num­ber, the ACCC re­port finds that it could be due to “phys­i­cal lim­i­ta­tions” — like the use of old routers that don’t sup­port high speeds — rather than short­com­ings in the amount of avail­able band­width or other larger in­fra­struc­ture is­sues. On the other hand, around two-thirds of users are see­ing speeds that are at least 90% of what their plan prom­ises.

While there hasn’t been much im­prove­ment in speed de­liv­ery per­for­mance by the tel­cos since the re­lease of the Mea­sur­ing Broad­band Aus­tralia re­port back in March, ACCC chair Rod Sims says he is “en­cour­aged” by the re­sults, but adds that “we must fo­cus our at­ten­tion on those who do not have this ex­pe­ri­ence”.

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