NBN users face speed issues
Two months have passed since the National Broadband Network went live in Margaret River and about 80 per cent of complaints still stem from speed and bandwidth issues.
Independent South West NBN advisor Mike Hendry presented to a group of residents on Wednesday, several of whom were still exasperated by the difficulties faced in switching over.
Mr Hendry said many NBN users ended up on 12 megabits per second plans by default, with the speed inadequate for all but basic purposes — a base speed poorly advertised by providers.
“Of the 130 providers, there’s only one that I know of that starts their plans at 25 megabits per second; the rest start theirs at 12Mbps and don’t tell you,” he said.
Mr Hendry said bandwidth was also a common complaint and some providers “resourced” their networks better than others.
While those two issues made up the bulk of complaints, Mr Hendry acknowledged personalised problems persisted.
A legally blind Margaret River man who lives with other disabilities said his health issues made it imperative for the shift to NBN to be seamless and, despite being informed it would be so, he still struggled to connect.
“It’s been an absolute disaster,” the man, who did not want to be named, said.
The Federal Government this month ordered a review into NBN customer experiences after being plagued by negative feedback since the network’s inception.