NBN users face speed is­sues

Augusta Margaret River Times - - News - Taelor Pelusey

Two months have passed since the Na­tional Broad­band Net­work went live in Mar­garet River and about 80 per cent of com­plaints still stem from speed and band­width is­sues.

In­de­pen­dent South West NBN ad­vi­sor Mike Hendry pre­sented to a group of res­i­dents on Wed­nes­day, sev­eral of whom were still ex­as­per­ated by the dif­fi­cul­ties faced in switch­ing over.

Mr Hendry said many NBN users ended up on 12 megabits per se­cond plans by de­fault, with the speed in­ad­e­quate for all but ba­sic pur­poses — a base speed poorly ad­ver­tised by providers.

“Of the 130 providers, there’s only one that I know of that starts their plans at 25 megabits per se­cond; the rest start theirs at 12Mbps and don’t tell you,” he said.

Mr Hendry said band­width was also a com­mon com­plaint and some providers “re­sourced” their net­works bet­ter than oth­ers.

While those two is­sues made up the bulk of com­plaints, Mr Hendry ac­knowl­edged per­son­alised prob­lems per­sisted.

A legally blind Mar­garet River man who lives with other dis­abil­i­ties said his health is­sues made it im­per­a­tive for the shift to NBN to be seam­less and, de­spite be­ing in­formed it would be so, he still strug­gled to con­nect.

“It’s been an ab­so­lute dis­as­ter,” the man, who did not want to be named, said.

The Fed­eral Govern­ment this month or­dered a re­view into NBN cus­tomer ex­pe­ri­ences af­ter be­ing plagued by neg­a­tive feed­back since the net­work’s in­cep­tion.

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