Mon­i­tor­ing ser­vice to help man­age equip­ment op­er­a­tor fa­tigue and dis­trac­tion risk

Australian Forests and Timber - - IN THE NEWS -

CATER­PIL­LAR HAS launched a 24/7 equip­ment op­er­a­tor mon­i­tor­ing ser­vice to pro­vide cus­tomers the power to see, mit­i­gate and man­age the pri­mary vari­able im­pact­ing their op­er­a­tions -- the hu­man fac­tor!

Through in­dus­try-lead­ing in-cab and wear­able safety tech­nolo­gies, Cater­pil­lar now can pro­vide cus­tomers with vis­i­bil­ity to both ma­chine and op­er­a­tor in­for­ma­tion. In­side Cater­pil­lar’s 24/7 Mon­i­tor­ing Cen­tre, an­a­lysts cor­re­late data about the health and pro­duc­tiv­ity of op­er­a­tors and equip­ment to re­veal the mag­ni­tude of con­di­tions such as fa­tigue and dis­trac­tion and their im­pact on op­er­a­tions.

“Our cus­tomers want bet­ter vis­i­bil­ity to the in­ter­ac­tion be­tween op­er­a­tors and ma­chines, and how be­hav­iour im­pacts safety and pro­duc­tiv­ity,” said Tim Crane, Cater­pil­lar Safety Ser­vices man­ager. “This in­no­va­tive so­lu­tion of­fers our cus­tomers the op­por­tu­nity to mit­i­gate risk and im­prove pro­duc­tiv­ity. No or­gan­i­sa­tion is in a bet­ter po­si­tion to pro­vide cus­tomers these sus­tain­able im­prove­ment so­lu­tions than Cater­pil­lar.” Cater­pil­lar’s so­lu­tion lever­ages in­dus­try-lead­ing tech­nolo­gies to gain vis­i­bil­ity to risk. The Driver Safety Sys­tem (DSS™), de­vel­oped by See­ing Ma­chines, an al­liance part­ner of Cater­pil­lar, in­cludes an in-cab cam­era and alert sys­tem to no­tify the op­er­a­tor the mo­ment a fa­tigue or dis­trac­tion event oc­curs. Events are tracked by an­a­lysts who also cap­ture op­er­a­tor sleep quan­tity and qual­ity in­for­ma­tion pro­vided through the wrist-worn Cat® Smart­band, an actig­ra­phy so­lu­tion pow­ered by Fa­tigue Sci­ence. The en­hanced vis­i­bil­ity to risks ex­tends be­yond front-line em­ploy­ees to ex­pose im­prove­ment op­por­tu­ni­ties through­out the or­ga­ni­za­tion, in­clud­ing ed­u­ca­tion and train­ing, shift sched­ul­ing, lead­er­ship coach­ing and other cul­tural el­e­ments.

The DSS and Cat Smart­band are part of a grow­ing suite of tools that as­sist cus­tomers in im­prov­ing safety by rec­og­niz­ing that some risks are nat­u­ral, in­evitable and fully man­age­able, if made vis­i­ble. Com­bined with Cat ma­chine data avail­able through EMSo­lu­tions, Cat MineS­tar™ Sys­tem and Cat Vi­tal In­for­ma­tion Man­age­ment Sys­tem (VIMS™), op­er­a­tor per­for­mance data from the DSS and Smart­band paints a pow­er­ful pic­ture of fa­tigue and dis­trac­tion risk and its im­pact on pro­duc­tiv­ity and prof­itabil­ity. Prop­erty dam­age, in­creased fuel burn and tire abuse have all been tied to fa­tigued or dis­tracted op­er­a­tors.

“Tech­nol­ogy alone is not the silver bul­let for a safer or more pro­duc­tive op­er­a­tion,” said Ge­orge Tay­lor, vice pres­i­dent of the Cater­pil­lar Cus­tomer Ser­vices Sup­port Divi­sion. “In fact, most tech­nolo­gies fail with­out proper con­sid­er­a­tion of the or­gan­i­sa­tional cul­ture and a plan to man­age change. Cater­pil­lar’s safety so­lu­tions bring man­age­ment and em­ploy­ees to­gether to achieve ex­cel­lence, pro­vid­ing cus­tomers the great­est op­por­tu­nity for suc­cess­ful im­ple­men­ta­tion.”

To learn more about Cater­pil­lar’s so­lu­tion for man­ag­ing fa­tigue and dis­trac­tion risk, visit fa­tigue.

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