Ran­dalls and Pon­sse strid­ing for­ward to­gether

Australian Forests and Timber - - IN PROFILE -

IT’S NOW two and a half years since Ran­dalls were ap­pointed as the ex­clu­sive dis­trib­u­tor in Aus­tralia for the full line of Pon­sse wheeled har­vest­ing equip­ment. Dur­ing that time, a num­ber of con­trac­tors are ex­pe­ri­enc­ing the world class qual­ity, re­li­a­bil­ity and pro­duc­tiv­ity that comes with the pur­chase of a Pon­sse Har­vester or For­warder. There are now more than 15 units in the coun­try with a steady sup­ply com­ing from Pon­sse’s sin­gle man­u­fac­tur­ing fa­cil­ity in Vierema, Fin­land.

Ran­dalls Sales and Ser­vice Man­ager, Davin Frankel spoke to us about his ex­pe­ri­ences to date with sup­port­ing Pon­sse equip­ment. “I’ve had the good for­tune of work­ing on and around machines of many dif­fer­ent colours since my first job in the forestry busi­ness back in 1997. I can­not think of an­other com­pany I’ve worked with that dis­plays the level of com­mit­ment to their cus­tomers, their deal­ers and their busi­ness than the peo­ple from Pon­sse do.

“They are a true forestry equip­ment man­u­fac­turer in ev­ery sense of the word. It’s all they do so they know they bet­ter be damn good at it. In some ways they are a lot like us at Ran­dalls. We have been in the forestry busi­ness for 50 years now and it’s all we do. We live or die on the qual­ity of the prod­ucts we sell and of course the cus­tomer ser­vice we pro­vide. In my eyes there is noth­ing more im­por­tant than that.”

Per­son­alised ap­proach

Ran­dalls re­mains a pri­vately owned fam­ily busi­ness which can adapt and act quickly when needed. Due the com­pa­ra­ble size of the com­pany and the man­age­ment struc­ture, cus­tomers re­ceive a very per­son­alised and rapid level of sup­port. We spoke to Peter Ran­dalls about his phi­los­o­phy re­lat­ing to cus­tomer ser­vice... “Cus­tomer first” he replied, “it’s as sim­ple as that. Let’s not make this any more dif­fi­cult than it needs to be. We sell high qual­ity, high cost items that our cus­tomers utilise to make their liveli­hoods so we can­not let them down. My­self and those I em­ploy will and do go to ex­tra­or­di­nary lengths to en­sure we don’t let our cus­tomers down. It helps a great deal too when we are part­nered with a world class sup­plier such as Pon­sse who are able to re­spond very quickly to any is­sues and sup­port us through it.

“Ran­dalls will to con­tinue to grow our sales and ser­vice net­work to keep pace with the grow­ing in­ter­est and de­mand for Pon­sse prod­ucts.”

Danny Richards (Richards Har­vest­ing & Haulage based in Mor­well, Vic­to­ria) is one Pon­sse/Ran­dalls client who is rapt with both man and ma­chine.

Pon­sse and Ran­dalls had had their Bear Har­vester do­ing demon­stra­tions and, as luck would have it, at that time Danny was in­ter­ested in go­ing to wheel har­vesters.

“I must ad­mit I was pretty im­pressed with it (the ma­chine) and at that stage I was n ne­go­ti­a­tions with HVP to go into an­other con­tract, so that was the op­tion I took.

“To me the Pon­sse equip­ment is built su­pe­rior to the op­po­si­tion. They’re very well built. Their ser­vice­abil­ity is great. Gen­er­ally a good ma­chine es­pe­cially for what I was do­ing.

“In our pine op­er­a­tion at Bal­larat I’ve got an Ele­phant King For­warder and a Bear Har­vester.

“In Gipp­s­land I was awarded a con­tract (started in July) to do blue gum and I’ve put two wheeled har­vesters in there -- an Ergo (with an H7 euca head) and a Bear (with an H8 euca head) and also an Ele­phant For­warder there,” Danny said.

And, apart from the machines, Danny is im­pressed with Ran­dalls ... “They’ve been great. The back-up and sup­port pro­vided is a big part of the pur­chas­ing de­ci­sion, as th­ese machines are a big in­vest­ment and need to be work­ing”

“They’ve been very good. They’ve been very proac­tive.” Not a bad rec­om­men­da­tion from a bloke who has been con­nected with the forestry game for a long, long while. In fact, when he was a kid he used to go bush with his fa­ther Tom (a log­ger) and learned pretty quickly about the do’s and dont’s of this tough busi­ness.

It wasn’t en­tirely un­ex­pected when he opted to com­plete a trade as a me­chanic but af­ter that it was back to forestry in a big way.

Richards Har­vest­ing & Haulage now em­ploys 73 peo­ple --- yet an­other ex­am­ple of an es­sen­tial busi­ness for ru­ral Aus­tralia!

Davin Frankel (left) and Peter Ran­dalls.

The Pon­sse H8 de­bark­ing head.

Pon­sse’s ground-break­ing Scor­pion King har­vester.

Pon­sse’s largest har­vester the Bear.

Pon­sse’s largest for­warder the 20t Ele­phant King.

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