From the desk of Len, on our web­site up­grade!

Australian HIFI - - CONTENTS -

We have re­cently launched our new web­site, hav­ing fi­nally bid good­bye to the old site af­ter 14 years, an eter­nity in web­site years – and for the first time we have a cart!!

While that ad­di­tion of E-Com­merce is ob­vi­ously im­por­tant to us, we have still de­signed the site as an in­for­ma­tional re­source. We are great be­liev­ers that the more you know about a prod­uct or tech­nol­ogy the bet­ter de­ci­sions you will make. While the site is not de­signed to re­place live con­ver­sa­tions or touch­ing and lis­ten­ing to the equip­ment, we hope that you find it to be of value. We cer­tainly wel­come your feed­back on the site ( lenwal­, and please take the op­por­tu­nity to in­ter­act with us through our con­tact page.

De­spite the time and money that is in­volved in putting to­gether a new site, it can never take the place of ac­tu­ally lis­ten­ing to the com­po­nents you are in­ter­ested in, nor can it take the place of form­ing a re­la­tion­ship with a dealer you trust. Only this morn­ing we re­ceived an email from a dis­grun­tled cus­tomer (not ours) com­plain­ing about the per­for­mance and man­u­fac­tur­ing qual­ity of a rel­a­tively ex­pen­sive CD player and am­pli­fier that he had pur­chased. This pur­chaser was so in­censed he took the time to in­clude ev­ery Aus­tralian re­tailer for this brand, plus the dis­trib­u­tor, on the email.

While the re­ac­tion may have been a tad ex­treme (I as­sume it is a con­se­quence of not be­ing able to get a sat­is­fac­tory out­come to his prob­lems) these sit­u­a­tions do oc­ca­sion­ally arise. De­spite our best ef­forts there are al­ways oc­ca­sions where com­po­nents that we rec­om­mend do not work out. There are many fac­tors that we do not have con­trol over e.g. ex­ist­ing equip­ment, room acous­tics or sim­ple mis­com­mu­ni­ca­tion. Any good dealer is sym­pa­thetic to these sit­u­a­tions and al­lows for com­po­nents to be ex­changed, or even re­funded. Let’s be hon­est, you are go­ing to live with this for a long time, so it is im­por­tant that you get it right.

How­ever in this case it ap­pears that de­spite the fact that the am­pli­fier and CD player are match­ing com­po­nents from the same brand, they were pur­chased from dif­fer­ent deal­ers, both in dif­fer­ent states, and nei­ther are in the state where the con­sumer lived. One can only spec­u­late as to why this would be the case. Did this per­son lis­ten to the gear be­fore pur­chase? – that’s hard to as­cer­tain. Is it the CD player or the am­pli­fier (or both) which do not sound up to scratch? – dif­fi­cult to tell. What I do know is that this will not be a sim­ple process of go­ing back to his lo­cal dealer, ex­plain­ing the prob­lem, and get­ting a sym­pa­thetic out­come.

There is more to any suc­cess­ful trans­ac­tion than price alone!

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