Sasha is quick to admit that the scope of some jobs and the number of them can get a little out of hand. And last Christmas they had well over 100 jobs on the go at the one time. It was time for an overhaul. A whole new Customer Relationship Management System was built, with a customer file that starts with an inquiry, and is built upon with images of the damage or frame to paint, and it builds from there. The frame will have a digital trail from that first point of contact, to delivery, inspection, repair (if needed), quality control, painting, all the way back to the owner again. It’s a system that prevents anything falling through the cracks, and it also means the team can allocate time accurately, so quoted times are spot on the actual times. Work is tracked via tablets in the office, remotely for staff when travelling, or via a huge TV in the workshop. “We look at a minimum of 10 business days,” answers Sasha when I ask about the turnaround time for most jobs. “But it depends on the extent of the damage or paint requirements. We can get some complicated paint schemes with lots of colours that can extend the work to 17 business days. Some jobs are very labour intensive – and we don’t want to risk delivering perfection.” The painters are all highly experienced, with backgrounds in painting cars, motorbikes and of course bicycles. And it’s the bike painting that requires the most precision, and it creates the most varied workplace.
SERVICING THE WORLD
South east Queensland is a cycling hot bed. There are trails galore and the road riding and gravel riding is spot on too. Paint my Bike have a strong