GROW­ING PAINS

Australian Mountain Bike - - Between The Tape -

Sasha is quick to ad­mit that the scope of some jobs and the num­ber of them can get a lit­tle out of hand. And last Christ­mas they had well over 100 jobs on the go at the one time. It was time for an over­haul. A whole new Cus­tomer Re­la­tion­ship Man­age­ment Sys­tem was built, with a cus­tomer file that starts with an in­quiry, and is built upon with im­ages of the da­m­age or frame to paint, and it builds from there. The frame will have a dig­i­tal trail from that first point of con­tact, to de­liv­ery, in­spec­tion, re­pair (if needed), qual­ity con­trol, paint­ing, all the way back to the owner again. It’s a sys­tem that pre­vents any­thing fall­ing through the cracks, and it also means the team can al­lo­cate time ac­cu­rately, so quoted times are spot on the ac­tual times. Work is tracked via tablets in the of­fice, re­motely for staff when trav­el­ling, or via a huge TV in the work­shop. “We look at a min­i­mum of 10 busi­ness days,” an­swers Sasha when I ask about the turn­around time for most jobs. “But it de­pends on the ex­tent of the da­m­age or paint re­quire­ments. We can get some com­pli­cated paint schemes with lots of colours that can ex­tend the work to 17 busi­ness days. Some jobs are very labour in­ten­sive – and we don’t want to risk de­liv­er­ing per­fec­tion.” The painters are all highly ex­pe­ri­enced, with back­grounds in paint­ing cars, mo­tor­bikes and of course bi­cy­cles. And it’s the bike paint­ing that re­quires the most pre­ci­sion, and it cre­ates the most var­ied work­place.

SER­VIC­ING THE WORLD

South east Queens­land is a cy­cling hot bed. There are trails ga­lore and the road rid­ing and gravel rid­ing is spot on too. Paint my Bike have a strong

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