THE TASK AT HAND
FULTON HOGAN IMPROVES EFFICIENCY WITH INTEGRATED TECHNOLOGIES
For large transport operations, meeting demand is a key success factor. Yet it’s not just about completing deliveries on time. True efficiency is ensuring communication remains constant and goods arrive safely and in one piece.
When demand is especially high, accomplishing this is difficult. It means traversing remote areas with limited coverage, remaining compliant with regulations and still achieving a high level of customer service.
For a business like Fulton Hogan, which transports bitumen across the country, increased demand means things can get complicated quickly. With bitumen classified as a dangerous good, abiding safety and health regulations is paramount.
But with the right technology, it’s possible to tick all the boxes - and even go above and beyond.
PIGEONHOLED BY PAPER
Working in this industry means being organised to the nth degree. Scheduling drivers, planning journeys, invoicing and ensuring goods remain intact throughout the trip is just a typical day. This is normally managed through a series of spreadsheets, emails, text messages and stacks of paperwork. It gets the job done but it leaves you open to human error, missing paperwork and reactive decisions. A slight miscalculation or miscommunication can cause a huge snowball effect. Drivers get caught up in traffic, and goods can decline in quality from being in transit for too long. Meanwhile, a customer wants to know what’s happened and you’re unable to give them an answer right away due to the limitations of manual processes. On top of all this, transporting dangerous goods meant Fulton Hogan was also at risk of penalties.
EFFICIENCY IN DELIVERY
With a fleet tracking system paired with an integrated job management solution, Fulton Hogan tightened up operations by identifying inefficiencies and creating a higher level of visibility throughout the business. GPS vehicle tracking provides live location data and real-time progress of a delivery to relay to clients when they request an ETA. As a job is completed, the data syncs with the back office automatically, so staff don’t need to wait for a driver’s return to begin invoicing or scheduling other tasks.
AN ALL-IN-ONE SOLUTION
Implementing a solution also helps improve a driver’s daily tasks. In-vehicle tools allow Fulton Hogan to record job details such as delivery times and temperature of the bitumen. The device is easily removable, so drivers can use it for proof of delivery with sign on glass functionality. The same device also helps with compliance and safety by managing driver work and rest hours, ensuring up-to- date mass declarations are made and pre- start checklists are completed.
“Since implementing this system, Fulton Hogan has met all its delivery requirements and our customer experience has improved substantially,” says Jeff Sheriff, National Transport Manager for Fulton Hogan.
Satisfying customer demand starts with making day-to- day practices more efficient for everyone – from drivers to the back- office team. Fleet management and in-vehicle job and compliance technology equips businesses to get the job done the best way every time.
“Since implementing this system, Fulton Hogan has met all its delivery requirements”