DHL Ex­press

In­ter­na­tional lo­gis­tics provider DHL Ex­press is open­ing a new ser­vice cen­tre in Queens­land to meet the grow­ing de­mand of small- and medium-sized busi­nesses that are ex­port­ing in­ter­na­tion­ally

Australian Transport News - - CONTENTS - WORDS R UZA Z IVKUSIC-AFTASI

In­ter­na­tional lo­gis­tics provider’s new ser­vice cen­tre in Queens­land to meet the grow­ing ex­port de­mand of small- and medium-sized busi­nesses

D HL Ex­press is set to open a new 3,000-square-me­tre fa­cil­ity on Gold Coast’s in­dus­trial sub­urb of Molen­d­i­nar next month, fea­tur­ing nine on-grade roller doors and two crossovers that will al­low sep­a­rate ar­eas for cus­tomer ac­cess and de­liv­er­ies. The new cen­tre will also be fit­ted with par­cel lock­ers that are ac­ces­si­ble 24/7 for cus­tomers to pick up their ship­ments at their con­ve­nience.

DHL Ex­press Ocea­nia se­nior vice pres­i­dent Gary Ed­stein says the cen­tre is specif­i­cally de­signed to sup­port small busi­ness.

“Over the last 24 months, we have wit­nesses an in­creas­ing num­ber of smal­land medium-sized busi­nesses who are ex­port­ing in­ter­na­tion­ally, par­tic­u­larly those that are based be­tween the Gold Coast and the mid-north coast of New South Wales,” Ed­stein says.

Cus­tomers can now send their ship­ments di­rectly from the fa­cil­ity whereas be­fore they could only pick items up. The au­to­mated process, which is closer and more con­ve­nient to those busi­nesses, will shorten de­liv­ery time, Ed­stein adds.

“Our new Gold Coast fa­cil­ity has been planned for some time now, and at DHL we pride our­selves on get­ting it right the first time around,” he says.

“After a lengthy plan­ning pe­riod, we de­cided to move ahead with the build as our prime lo­ca­tion in the in­dus­trial zone of Molen­d­i­nar will al­low us to con­tinue pro­vid­ing an un­par­al­leled level of ser­vice to our cus­tomers who can then fur­ther grow their busi­ness.

“Most im­por­tantly, with this new cen­tre, we will be of­fer­ing an in­ter­na­tional level of ser­vice right from the Gold Coast and we look for­ward to, in par­tic­u­lar, cham­pi­oning small busi­nesses through it.”


Choos­ing the right lo­ca­tion was para­mount for DHL Ex­press, as the new fa­cil­ity is a long-term com­mit­ment to all cus­tomers, Ed­stein says.

After on­go­ing dis­cus­sions, in- depth anal­y­sis and ac­cess­ing its end-user de­liv­ery des­ti­na­tions, it was ev­i­dent that Molen­d­i­nar was the most sen­si­ble dis­tri­bu­tion point.

With con­struc­tion and fitout com­plete, the fa­cil­ity will be a one-stop shop for cus­tomers as it will be an in­te­grated, au­to­mated staffed cen­tre.

“Our new ser­vice cen­tre will un­doubt­edly be able to ser­vice a greater num­ber of cus­tomers, es­pe­cially when com­pared with our cur­rent ser­vice cen­tre,” Ed­stein says. “We an­tic­i­pate that we will also be han­dling sim­i­lar types of pack­ages as we have a di­verse range of cus­tomers in in­dus­tries in­clud­ing con­sumer goods – such as fash­ion and life­style prod­ucts – ma­rine, au­to­mo­tive and med­i­cal sup­plies.

“Of course, our ser­vice cen­tre will also be equipped to han­dle pack­ages for cus­tomers out­side of these in­dus­tries as well.”

DHL has been con­nect­ing the Gold Coast and the north­ern parts of NSW through its cur­rent Bris­bane ser­vice cen­tre for some time now.

“It is key that these parts of Aus­tralia feel con­nected with the world so that all of our cus­tomers can take their prod­ucts in­ter­na­tion­ally and ex­plore new mar­kets,” Ed­stein says.

The fa­cil­ity will have be­tween 21 and 26 courier routes by 2022, up to 32 in eight years’ time, and still more in a decade.

“Since 2011, the Bris­bane de­pot that has been serv­ing as our cur­rent fa­cil­ity was orig­i­nally de­signed to cater for up to six courier routes. How­ever, in order to keep up with in­creased de­mands, there are now be­tween 15 and 19 courier routes op­er­at­ing out of that fa­cil­ity on a daily ba­sis,” Ed­stein says.

“Our couri­ers cur­rently visit the Bris­bane cen­tre three times a day to pick up/drop off pack­ages and will do the same from our new Gold Coast ser­vice cen­tre.”


With only one Toy­ota fork­lift on site, the cen­tre will be equipped with the same kind of soft­ware and be in line with all of DHL Ex­press ser­vice cen­tres across Aus­tralia.

“We al­ready play an ac­tive role in the Gold Coast econ­omy with our ex­ist­ing fa­cil­ity and sup­port­ing our cur­rent cus­tomers and part­ners. In say­ing that, we have in­vested sig­nif­i­cantly in our new Gold Coast ser­vice cen­tre so that, as our cus­tomers/part­ners grow, we are equipped to grow with them,” Ed­stein says. “A sig­nif­i­cant num­ber of our cus­tomers are fo­cus­ing on ex­port­ing in­ter­na­tion­ally and we look for­ward to em­pow­er­ing Gold Coast-based busi­nesses in their in­ter­na­tional en­deav­ours as they tap into global mar­kets. Be­ing an in­ter­na­tional com­pany with an in­ter­na­tional fo­cus, our cus­tomers ap­pre­ci­ate our transna­tional spe­cial­ism.”

DHL prides it­self on be­ing at the fore­front of its ever- chang­ing in­dus­try and has been rein­vest­ing back into Aus­tralia. The ex­pan­sion comes after DHL Ex­press Aus­tralia spent $20 mil­lion to up­grade its Mel­bourne Gate­way fa­cil­ity in 2015 and built its new $1.8 mil­lion Can­berra Ser­vice Cen­tre in 2016.

The com­pany also ex­tended its cov­er­age into re­gional Tas­ma­nia, in­clud­ing Flin­ders Is­land and Kind Is­land last year, after part­ner­ing with Tas­ma­nian pick-up and de­liv­ery agent Road Run­ners, al­low­ing it to op­er­ate four DHL branded ve­hi­cles on its be­half.

Above (L to R): Brett Calvert, se­nior man­ager – pro­grams, in­fras­truc­ture and en­gi­neer­ing; Matthew Inglis, ground op­er­a­tions man­ager – Bris­bane and re­gional Queens­land; Greg Har­ri­gan, se­nior di­rec­tor ground op­er­a­tions – net­work op­er­a­tions Aus­tralia; Scott El­liott (hold­ing shovel) – vice pres­i­dent op­er­a­tions Aus­tralia; Kevin Robert­son – area sales man­ager Queens­land; Pe­ter Krstevski, (hold­ing shovel) – op­er­a­tions su­per­vi­sor – Gold Coast; Emily Baily, se­nior ac­count ex­ec­u­tive

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