International logistics provider DHL Express is opening a new service centre in Queensland to meet the growing demand of small- and medium-sized businesses that are exporting internationally
International logistics provider’s new service centre in Queensland to meet the growing export demand of small- and medium-sized businesses
D HL Express is set to open a new 3,000-square-metre facility on Gold Coast’s industrial suburb of Molendinar next month, featuring nine on-grade roller doors and two crossovers that will allow separate areas for customer access and deliveries. The new centre will also be fitted with parcel lockers that are accessible 24/7 for customers to pick up their shipments at their convenience.
DHL Express Oceania senior vice president Gary Edstein says the centre is specifically designed to support small business.
“Over the last 24 months, we have witnesses an increasing number of smalland medium-sized businesses who are exporting internationally, particularly those that are based between the Gold Coast and the mid-north coast of New South Wales,” Edstein says.
Customers can now send their shipments directly from the facility whereas before they could only pick items up. The automated process, which is closer and more convenient to those businesses, will shorten delivery time, Edstein adds.
“Our new Gold Coast facility has been planned for some time now, and at DHL we pride ourselves on getting it right the first time around,” he says.
“After a lengthy planning period, we decided to move ahead with the build as our prime location in the industrial zone of Molendinar will allow us to continue providing an unparalleled level of service to our customers who can then further grow their business.
“Most importantly, with this new centre, we will be offering an international level of service right from the Gold Coast and we look forward to, in particular, championing small businesses through it.”
FOR THE LONG RUN
Choosing the right location was paramount for DHL Express, as the new facility is a long-term commitment to all customers, Edstein says.
After ongoing discussions, in- depth analysis and accessing its end-user delivery destinations, it was evident that Molendinar was the most sensible distribution point.
With construction and fitout complete, the facility will be a one-stop shop for customers as it will be an integrated, automated staffed centre.
“Our new service centre will undoubtedly be able to service a greater number of customers, especially when compared with our current service centre,” Edstein says. “We anticipate that we will also be handling similar types of packages as we have a diverse range of customers in industries including consumer goods – such as fashion and lifestyle products – marine, automotive and medical supplies.
“Of course, our service centre will also be equipped to handle packages for customers outside of these industries as well.”
DHL has been connecting the Gold Coast and the northern parts of NSW through its current Brisbane service centre for some time now.
“It is key that these parts of Australia feel connected with the world so that all of our customers can take their products internationally and explore new markets,” Edstein says.
The facility will have between 21 and 26 courier routes by 2022, up to 32 in eight years’ time, and still more in a decade.
“Since 2011, the Brisbane depot that has been serving as our current facility was originally designed to cater for up to six courier routes. However, in order to keep up with increased demands, there are now between 15 and 19 courier routes operating out of that facility on a daily basis,” Edstein says.
“Our couriers currently visit the Brisbane centre three times a day to pick up/drop off packages and will do the same from our new Gold Coast service centre.”
EQUIPPED TO GROW
With only one Toyota forklift on site, the centre will be equipped with the same kind of software and be in line with all of DHL Express service centres across Australia.
“We already play an active role in the Gold Coast economy with our existing facility and supporting our current customers and partners. In saying that, we have invested significantly in our new Gold Coast service centre so that, as our customers/partners grow, we are equipped to grow with them,” Edstein says. “A significant number of our customers are focusing on exporting internationally and we look forward to empowering Gold Coast-based businesses in their international endeavours as they tap into global markets. Being an international company with an international focus, our customers appreciate our transnational specialism.”
DHL prides itself on being at the forefront of its ever- changing industry and has been reinvesting back into Australia. The expansion comes after DHL Express Australia spent $20 million to upgrade its Melbourne Gateway facility in 2015 and built its new $1.8 million Canberra Service Centre in 2016.
The company also extended its coverage into regional Tasmania, including Flinders Island and Kind Island last year, after partnering with Tasmanian pick-up and delivery agent Road Runners, allowing it to operate four DHL branded vehicles on its behalf.
Above (L to R): Brett Calvert, senior manager – programs, infrastructure and engineering; Matthew Inglis, ground operations manager – Brisbane and regional Queensland; Greg Harrigan, senior director ground operations – network operations Australia; Scott Elliott (holding shovel) – vice president operations Australia; Kevin Robertson – area sales manager Queensland; Peter Krstevski, (holding shovel) – operations supervisor – Gold Coast; Emily Baily, senior account executive