Bloomberg Businessweek (Asia) - - FEATURES -

Where’s My Daugh­ter?

June 30, 2012

No one from United shows up to meet 10-year-old Phoebe Kle­bahn when she ar­rives at O’Hare trav­el­ing as an un­ac­com­pa­nied mi­nor. She misses her con­nect­ing flight, and her par­ents lo­cate her only af­ter a se­ries of des­per­ate calls to the com­pany.

July 9, 2012 Heavy Lift­ing

United re­ports that a com­puter break­down caused a flight to take off 20,000 pounds heav­ier than pi­lots be­lieved be­cause er­ro­neous data in­di­cated that the coach sec­tion of the plane was empty.

Sept. 3, 2012 Where’s My Dog?

Beatrice, fash­ion model Mag­gie Rizer’s golden re­triever, leaves Ne­wark aboard a United flight. She dies be­fore reach­ing San Fran­cisco.

July 14, 2014 No-Fly Zone

A flight from San Fran­cisco to Hong Kong is can­celed af­ter se­cu­rity teams are un­will­ing to rein­spect a plane tagged with men­ac­ing graf­fiti on the fuse­lage. Flight at­ten­dants refuse to fly and are later fired.

Late 2014 Bag­gage Lag

Pas­sen­gers on United Ex­press flights into Den­ver over the 2014 hol­i­day sea­son com­plain that the bag­gage han­dling sys­tem has all but come to a halt, with bags rou­tinely go­ing miss­ing and the wait at carousels of­ten ex­ceed­ing two hours.

Oct. 20, 2015 Lit­tle Help?

D’Arcee Neal, who has cere­bral palsy, crawls off his plane when, af­ter wait­ing for 30 min­utes, there’s still no wheel­chair there to carry him to the jet­way. A flight at­ten­dant re­ports the in­ci­dent, and the air­line calls him to apol­o­gize the next day.

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