Fresh faces give motel and restaurant a new lease on life
Burnett Riverside Motel continues to showcase what makes it an industry leader
WHEN you speak with Andrew Ziems it is clear this is a man who loves what he does and has relished in the fact he is living in one of the top five fastest-growing regional cities in Australia.
As general manager of Burnett Riverside Motel, Mr Ziems has wasted no time bringing to life the vision of owners Paul Spiteri and Karen Bradshaw to put this property where it should be – at number one.
Mr Ziems said it was exciting times but just the beginning. “With fresh eyes coupled with current and up-to-the-minute industry experience, plus the recruitment and/or retainment of key department heads, a new lease on life has been extended to the Burnett Riverside Motel,” he said.
“Our owners, husband and wife team Paul and Karen, have experience in building, owning and running both independent motels and franchised properties, having opened their first motel in 2006.
“Their understanding of industry standards, expectations and connections stands Burnett Riverside Motel and H20 Restaurant and Bar in good stead.
“For me, I am happy to share over 30 years’ experience in the hospitality industry with 22 of those as general manager.”
Having been a past president of the Port Hedland Chamber of Commerce and a board member of Karratha Chamber, Mr Ziems wasted no time involving himself in the Burnett community by becoming a Bundaberg Chamber of Commerce committee member.
He has also been on the board of Western Australia’s Northwest Tourism Organisation and on his appointment to general manager in Bundaberg one of his first tasks was to introduce Burnett Riverside Motel and H20 Restaurant and Bar to the local tourism organisation by becoming a member.
While one thing has always been clear – that being right on the river gives the Burnett River Motel a beautiful outlook – there is a new viewpoint that is following the motel’s motto of “Stay, eat, celebrate and play”.
Mr Ziems said locals and visitors would first notice the Burnett Riverside Motel teams’ positivity.
“There really is a skip in our steps, a can-do attitude and our general upbeat take on work and life,” he said.
“Our direction is to be the very best at customer service, to deliver quality accommodation, superb dining options and outstanding functions.”
One area where the difference has truly been noted is in the kitchen, with a strong team supporting the appointment of head chef Jason Slade, who is busy planning and implementing a new menu.
“The feedback our maitre’d Michael Pearce and the restaurant floor team has been getting is exceeding our expectations, we are quietly excited,” Mr Ziems said.
“Given that we are working towards some of the best Christmas parties in the region, we encourage guests to book now because the word is out, that H20 is back and on song.”
For Mr Ziems and his team, it has been interesting seeing the different range of guests who are happy to visit the Burnett Riverside Motel.
During the week clientele is predominately corporate guests coming to the region for business, while on Friday the tables are turned and it is the leisure guests that start to arrive.
The variety of room configurations at Burnett Riverside Motel means that staff are able to host many different types of traveller, from family groups in their family rooms (you have to be quick to get one of these, they are so popular) to the corporate guest.
The Burnett Riverside Motel also has a wonderful executive suite that is perfect for the business person as it has a separate bedroom as well as a full kitchen and lounge room.
“We are safe and secure so are also a favourite with travelling singles and considering the restaurant is producing mouth-watering dishes, our function rooms are highly sought-after,” Mr Ziems said.
“We have embarked on an improvement program in both the accommodation and the restaurant function departments.
“It is a big building so it will be a work in progress but there has been some immediate updating, including such things as replacing air-conditioners, modernising fixtures, painting, new blinds and shutters, with new drapes set for arrival any time.
“Behind the scenes investment includes updating of all technology, including Wi-Fi, servers, computers and software.
“It’s a long list but we are adamant that Bundaberg is the right place to invest in and this property, with its river location, is just right.”
Head chef Jason Slade is pleased to showcase his talents at the H20 Restaurant and Bar.
Burnett Riverside Motel serves mouth-watering meals.
Head chef Jason Slade is happy to use fresh and local produce in his meals.
The Burnett Riverside Motel’s H20 Restaurant and Bar is an ideal place for any style function.