NEW FINANCIAL YEAR, NEW WAY OF DOING BUSINESS
Small businesses tend to be focused on growth, development, obtaining new business and developing exciting products and services, leaving little time to effectively manage their ordering process writes
Taking customers’ orders is a critical activity for any business; if there are no customers, you have no business. Therefore, it is in your best interest to make ordering as easy as possible. If it is too difficult, time consuming or cumbersome to order from you, customers will simply go elsewhere to avoid the trouble.
Why not start this financial year with the resolution to set up good processes in order to protect your business’ cash flow and protect yourself from bad payers.
It doesn’t take long to set up a good ordering system and, similar to constructing a building, if the foundations are good, the building will last for a long time, if not, the building itself will never be any good.
It goes without saying but documenting the process and leaving an email trail can greatly reduce future stress and aggravation.
To simplify the ordering process, break it down into three stages and ensure all three work in harmony, start- ing with taking the customer’s order, confirming the order and confirming completion of the order to receive payment.
Having made this decision, set up processes so that the following is standard procedure.
When accepting an order
The initial step comes with obtaining information about your new customer. Don’t request unnecessary or irrelevant information from the customer, only ask