COLES PARTNERS WITH OPTUS BUSINESS TO DRIVE STORE EFFICIENCIES AND INNOVATION

Coles has signed a multi-year partnership with Optus Business for digital network and telecommunications services, delivering a range of benefits to improve the shopping experience and help make life easier for customers and team members.

The strategic alliance delivers high-capacity fibre services across the Coles retail, distribution and support centres nationally, improving performance and unlocking new opportunities to introduce innovative business solutions and technologies. Coles customers will also see new Optus-powered products in store and online, and flybuys members will have great new ways to earn points with Optus offers. Utilising the capabilities of the new network infrastructure, Optus will deliver high-speed data services that will enable Coles to implement future digital strategies and improve service levels for our customers.

‘The increased speeds and capacity of this new network give us the flexibility to rapidly increase the speed at which our stores can access and transfer data,’ Coles Chief Information and Digital Officer Roger Sniezek said.

‘We are delighted to be partnering with Optus to leverage the speed, flexibility and agility of the new network, implement new digital initiatives, and ensure we are well-placed to take advantage of emerging technologies in coming years.’

The Optus network will make life easier for team members in store by reducing the time taken to complete regular processes, improving productivity and allowing more time to focus on customer service.

‘Both Coles and Optus Business share a passion for customer service, which is at the heart of our strategic partnership,’ Optus Business Managing Director John Paitaridis said. ‘Our collaboration will help make the lives of more than 115,000 Coles team members easier and we look forward to working with Coles on future initiatives.’