Expert Advice: The Five Levels of Remote Teams

COVID-19 HAS FORCED US INTO A GLOBAL REMOTE WORKING EXPERIMENT

Companies were quick to download Zoom and Slack, but tools are only as good as how you use them.

When it comes to remote work, few companies do it better than Automattic—the per cent of all websites on the internet.

Automattic has 1,170 employees across more here’s the kicker: the company does not have an office; its employees collaborate almost exclusively online.

Automattic’s founder Matt Mullenweg (hence the double-t in the company’s name), sees five levels of sophistication when it comes to remote teams.

THE FIVE LEVELS OF REMOTE TEAMS Level 0: Remote work isn’t supported

Think of a call centre with desktop machines, where employees don’t have the technical ability to connect to the company’s call infrastructure remotely. Calling and receiving customer service calls, in this case, can only be done while physically on-site. If you’re not physically present at a central office, you can’t get work done.