Nurse Next Door: Making Lives Better

UNDERPINS EVERYTHING WE DO

It is our foundational belief that with a little help, everyone should be able to live at home. We aim to match trusted, qualified, local nurses and caregivers with our clients so that we can support them to maintain their independence in their own home, on their own terms. Doing so ensures our client’s happiness and well-being is at the forefront, while also providing certainty to their families that their loved ones are in safe hands. We believe that care should be more than a checklist, we aim to make a difference in our client’s lives and within the industry as a whole. Every day, we achieve our brand purpose through a strong commitment to embracing our Core Values: Admire People, WOW Customer Experience, Find a Better Way and Passionate about Making a Difference. These Core Values aren’t just a poster on a wall, but they are integrated into every decision we make and encounter we have. They focus our attention on the details that matter, to ensure everyone at Nurse Next Door remains authentically and consistently committed to our purpose of Making Lives Better.

Admire people

Everyone deserves to be met with the same level of care and respect. Our clients aren’t just case files; they’re real people (that’s why we refer to them as clients instead of patients!) No matter the age, race, gender or background of our Caregivers and clients, we admire everyone and treat them with respect, and that extends to everyone we interact with. This Core Value governs our intra and outra communications as a company. It’s why our Care Services team answers the phone with “How can I make your day happier”, and why our Care Designers ask their clients: “What do you love doing that you no longer do?”

WOW Customer Experience

“Good” just won’t do. We dedicate ourselves to adopting a consistent caring attitude and anticipating the future needs of our clients, which inspires confidence and gives their families peace of mind. We are clear, honest and prompt in our communication and won’t rest until we’ve exceeded expectations and wowed customers with our compassion and service. That’s why while most competitors are only open 9-5, our unique Care Services team is open 24/7 so that we can attend to a client’s query or concern whether it’s five in the AM or the PM.

Find a better way

The growth and success of a company is limited by its ability to improve and innovate. We promote an entrepreneurial culture where creativity, individual initiative and out-of-thebox thinking is the norm. With our Clients, Caregivers and care services specialist’s happiness in mind, we always endeavour to search for a better way to provide our services.

Passionate about making a difference

Our purpose is to Make Lives Better, and we need the right-minded people to make that happen! We look for people who genuinely care about what they’re doing, and strive to do things for the greater good. Working together as a family to innovate and grow, we make a difference by showing that we are genuine, hard working, and most of all, caring. To find out why Nurse Next Door Home Care Services might be the right franchise opportunity for you, visit: nursenextdoorfranchise.com.au