SINGAPORE AIRLINES RESPONDS:
We thank Mr Ang for the feedback of his experience in redeeming flights using KrisFlyer miles.
As with most airlines, Singapore Airlines releases a limited number of seats for redemption booking on each flight. These are allocated on a first-come-firstserve basis. Seat availability at a lower redemption level is easier to secure during off-peak periods. The reverse is true during peak periods of travel.
While there may still be seats available in the preferred class of travel, these may be those set aside for commercial bookings, or the result of last-minute cancellation by passengers.
Nonetheless, we still thank Mr Ang for his feedback and giving us the opportunity to explain. We will definitely take his feedback into consideration to see how we can continue to make our KrisFlyer programme attractive to all our customers.