SIN­GA­PORE AIR­LINES RE­SPONDS:

Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

We thank Mr Ang for the feed­back of his ex­pe­ri­ence in re­deem­ing flights us­ing KrisF­lyer miles.

As with most air­lines, Sin­ga­pore Air­lines re­leases a lim­ited num­ber of seats for redemption book­ing on each flight. These are al­lo­cated on a first-come-first­serve ba­sis. Seat avail­abil­ity at a lower redemption level is eas­ier to se­cure dur­ing off-peak pe­ri­ods. The re­verse is true dur­ing peak pe­ri­ods of travel.

While there may still be seats avail­able in the pre­ferred class of travel, these may be those set aside for com­mer­cial book­ings, or the re­sult of last-minute can­cel­la­tion by pas­sen­gers.

None­the­less, we still thank Mr Ang for his feed­back and giv­ing us the op­por­tu­nity to ex­plain. We will def­i­nitely take his feed­back into con­sid­er­a­tion to see how we can con­tinue to make our KrisF­lyer pro­gramme at­trac­tive to all our cus­tomers.

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