Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

I am writ­ing in ref­er­ence to Mr Quek’s let­ter “Ghost pas­sen­ger” (pub­lished in the Septem­ber 2017 is­sue) where he de­tails his dis­ap­point­ment with Sin­ga­pore Air­lines’ in­abil­ity to ac­com­mo­date redemption flights. I be­lieve many fre­quent fly­ers (Gold or PPS) have had sim­i­lar ex­pe­ri­ences to Mr Quek when try­ing to make a redemption flight.

The re­ply I got when I couldn’t con­firm a flight was that only a cer­tain num­ber of seats are al­lo­cated for redemption. I think this is fair, since the air­line will be able to gen­er­ate more rev­enue sell­ing the seats.

How­ever, like Mr Quek, I find some flights half full when I am on the flight. The re­ply he re­ceived about this – that the seats were empty due to last-minute can­cel­la­tions – sounds ques­tion­able.

The fact that the air­line would rather leave the seats empty than give them up for redemption re­ally dis­ap­points me.

My wife and I have ac­cu­mu­lated over 500,000 air miles and strug­gle to make redemption book­ings ev­ery time we try – even when we plan six months ahead.

I sug­gest Sin­ga­pore Air­lines takes a hard look at this or they might start los­ing cus­tomers. My wife has joined Oneworld and started fly­ing their air­lines; I am con­sid­er­ing do­ing the same as well.

Ed­die Ang, Sin­ga­pore

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