I am writing in reference to Mr Quek’s letter “Ghost passenger” (published in the September 2017 issue) where he details his disappointment with Singapore Airlines’ inability to accommodate redemption flights. I believe many frequent flyers (Gold or PPS) have had similar experiences to Mr Quek when trying to make a redemption flight.
The reply I got when I couldn’t confirm a flight was that only a certain number of seats are allocated for redemption. I think this is fair, since the airline will be able to generate more revenue selling the seats.
However, like Mr Quek, I find some flights half full when I am on the flight. The reply he received about this – that the seats were empty due to last-minute cancellations – sounds questionable.
The fact that the airline would rather leave the seats empty than give them up for redemption really disappoints me.
My wife and I have accumulated over 500,000 air miles and struggle to make redemption bookings every time we try – even when we plan six months ahead.
I suggest Singapore Airlines takes a hard look at this or they might start losing customers. My wife has joined Oneworld and started flying their airlines; I am considering doing the same as well.
Eddie Ang, Singapore