I recently travelled with BA from Heathrow to Abu Dhabi and was very impressed with the punctuality and crew.
After arriving at my hotel and unpacking my case, I could not find my glasses. I checked in for my return flight six days later to find my glasses waiting for me behind the BA counter! I had left them in my seat on the outbound flight.
I was so impressed with the efficiency of BA. BA will certainly have my business in the future; well done to them! Julie Bond, London