TOPORBOTTOM?

I am sitting in one of the worst lounges I have ever experienced around the world. The last two months I have had the misfortune to travel through it many times...

So imagine my surprise to read it’s in your “Top 100 airport lounges” article in the June issue.

The Malaysia Airlines lounge in the satellite terminal of Kuala Lumpur International Airport is a disgrace. The service is pitiful at best. The food and beverage offerings, if available, are inedible. How you rate it at all is beyond me.

My current visit today: the staff simply glanced up and carried on talking to each other. No welcome at the desk, no “you will depart from gate x”, etc.

The food buffet was empty with just a couple of cakes and old, dry fruit left. “More food soon,” I was told… At the bar, I struggled to order a sprite. Eventually I was handed a can. I had to ask for a glass and ice.

What a contrast with my previous experience in Amsterdam, where I had wifi problems and a staff member let me borrow her personal mobile so I could make an urgent call. No chance at a Malaysia

Airlines lounge.