BUSINESS TRAVELLER ASIA-PACIFIC REPLIES:

Hi Scot, thanks for your email. As you mention, the Malaysia Airlines new business class Golden Lounge in the Satellite Terminal is one of the lounges included in our Top 100 Airport Lounges feature.

This list was a combination of our experiences as well as recommendations from other readers. In this case, the lounge was recommended for its smart design and wide offering of Malaysian and Western food options. However, your email goes to show just how important consistency is in delivering service, particularly in a flagship lounge at a carrier’s home hub – a lesson worth remembering for all service providers.