POOR DEFENCE

I am somewhat disturbed at Malaysia Airlines’ response to Mr Stone’s complaint – [“There in Spirit” published in the June issue of Business Traveller Asia-Pacific, where Mr Stone missed his flight due to confusing circumstances at the gate].

Usually there are calls for missing passengers – particularly if luggage is to be removed. The fact that no calls were made indicates that no effort was made to locate the passenger and Mr Stone has every right to be aggrieved. It was a very poor response from Malaysia Airlines, shame on them.

Jesse Malone, Australia