SQ=SHEERQUAL­ITY

Business Traveller (Asia-Pacific) - - IN­BOX YOUR LET­TERS -

I have just landed at Heathrow, fly­ing in from Sin­ga­pore where I live. Sin­ga­pore Air­lines (SQ) sets the bar ex­tremely high in terms of cabin crew ser­vice lev­els. There’s a rea­son why it’s a se­rial award win­ner. Cabin crew are al­ways friendly, re­spect­ful and ad­dress peo­ple by name. They are al­ways happy to chat and help wher­ever needed. In my many flights with SQ, they have al­ways de­liv­ered.

On this flight, my power socket was bro­ken. I ac­tu­ally saw this as a re­lief, de­cid­ing that it was a sign that I should watch a movie in­stead of work­ing. The crew un­der­stood but still gave me a voucher to com­pen­sate me for this “prob­lem”. I didn’t even com­plain and they still did this. I am very happy with the nor­mally ex­cel­lent level of ser­vice but this was “over and above” and makes me an even more vocal ad­vo­cate of Sin­ga­pore Air­lines be­ing sim­ply the best air­line to fly with.

Richard Jef­freys, Sin­ga­pore

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