Join the de­bate

READ­ERS SHARE FIRST-HAND KNOWL­EDGE, EX­PE­RI­ENCES AND TRAVEL SO­LU­TIONS

Business Traveller (Asia-Pacific) - - IN­BOX FO­RUM - BUSI­NESSTRAV­ELLER.COM/FO­RUM

MISSED FLIGHT WHILE SIT­TING IN THE LOUNGE – SYM­PA­THY OR NO SYM­PA­THY? MAR­TYNSIN­CLAIR

POST

Af­ter 30 years of travel, I man­aged to miss two flights yesterday and I only have my­self to blame. The cause: I bumped into a very good client in Lon­don Heathrow T5 lounge and be­fore I knew it, had missed the de­par­ture time by a good 20 min­utes. It was en­tirely my fault, how­ever… could/should air­lines do more to as­sist pas­sen­gers run­ning late or who have been dis­tracted? With board­ing passes be­ing scanned at ev­ery con­ceiv­able point along the route to the air­craft, could air­lines use this as a means of iden­ti­fy­ing where pas­sen­gers are within the air­port? I re­alise it’s to­tally im­prac­ti­cal to have an­nounce­ments in the lounge, but is there tech­nol­ogy that would al­low an­nounce­ments through Blue­tooth head­phones on a vol­un­tary ba­sis?

➜ CHRISTOPHEL

Given more and more flights are de­part­ing late and lounges have less and less flight in­for­ma­tion screens I would ap­pre­ci­ate an­nounce­ments in lounges for any flight de­part­ing with some de­lay. The most ef­fi­cient way I found not to miss my flight is to use the alarm of my mo­bile phone.

➜ STEVESCOOTS

I don’t think they can do any more apart from po­ten­tially call­ing some­one’s phone. I know many apps can in­te­grate with a phone’s cal­en­dar to no­tify of a change in board­ing time, but of­ten it’s just a sin­gle “ping”. Maybe air­lines can in­te­grate some form of alarm into their app that ei­ther con­nects to the phone’s alarm or au­to­mat­i­cally calls with a voice alert? I have been called from the lounge be­fore, but only be­cause they de­cided they wanted to leave early (CX out of SGN).

➜ SI­MONS1

Could it be solved by tech­nol­ogy? Yes. Will air­lines spend the money? You prob­a­bly know the an­swer.

➜ TOON­FAN62

Delta (al­most!) al­ways sends a mes­sage via its app when board­ing starts. Per­son­ally I al­ways find it a bit rich that if a pas­sen­ger makes a mis­take or misses some­thing they are charged out the wa­zoo, yet the air­line can in­con­ve­nience the heck out of them with lit­tle if any re­course.

➜ GIVIN­GUPBA

It may sound un­be­liev­able but many years ago I had a Qatar Air­ways flight with a de­par­ture time of 0000 from Hong Kong. I think that shouldn’t be al­lowed. I was flum­moxed and had to ask Qatar Air­ways which day it was.

➜ JH_1234

The ever-use­ful AwardWal­let app sends an alert one hour be­fore (and also four hours be­fore) de­par­ture for any trips it knows about – although I’m not sure whether that’s the sched­uled de­par­ture or whether it can get live up­dates for de­lays, etc. Also seems pretty good at au­to­mat­i­cally iden­ti­fy­ing trips from your email (on iPhone at least).

I also use Malaysia Air­lines’ app to keep track of all my OneWorld flights.

TER­MI­NAL 3 LHR – WHICH BUSI­NESS LOUNGE TO USE? POST DEREK1948

Ad­vice please. We are fly­ing to Bu­dapest on BA busi­ness class from Ter­mi­nal 3. I un­der­stand that as Sil­ver BA mem­bers we can ac­cess the BA lounge, but can we also visit the other Oneworld busi­ness lounges in the ter­mi­nal? Are there any restric­tions or prob­lems get­ting into an­other Oneworld lounge if not fly­ing with that air­line?

➜ MAR­C_ACB

Why limit your­self to one? It is pos­si­ble to go to the Cathay J lounge (there is a Busi­ness and First lounge) for noo­dles and dumplings, then Qan­tas for pep­per squid and gin, or espresso mar­ti­nis, pop into the Amer­i­can lounge if you need to down­load any­thing (su­per-fast broad­band); these are all within around 50 me­tres of each other and very easy to lounge hop.

➜ MARKIVJ

As a Oneworld Emer­ald (or Sap­phire), I love T3 for the choice, and of­ten go “lounge hop­ping”. I start at the AA lounge for their fab­u­lous veg­gie rolls (as ap­pe­tis­ers), then move on to the BA lounge for their crisps… and fi­nally set­tle down in the CX lounge for din­ner, fol­lowed by a shower, fol­lowed by some ex­cel­lent English tri­fle for dessert! I haven’t been to the new QF lounge so can’t com­ment.

➜ DEREK1948

Thank you all for your com­ments and ad­vice. We spent this morn­ing vis­it­ing all four Oneworld lounges with no has­sle gain­ing en­trance. Over­all we both thought the Qan­tas lounge was our favourite. Cer­tainly the BA and Amer­i­can lounges were nowhere near as good.

➜ GIVIN­GUPBA

Good re­port. I never thought of “lounge hop­ping” – I’ll try it next time!

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.