Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

I would like to share with Busi­ness Trav­eller read­ers a dis­ap­point­ing post-rental ex­pe­ri­ence I re­cently had with Thrifty Car Rental in the USA.

In July 2018 I took my two boys on a US road trip fly­ing out of Syd­ney into and out of Dal­las Fort Worth (DFW). I booked a Thrifty SUV ve­hi­cle for 15 days that I picked up at DFW air­port.

Whilst go­ing through the rental agree­ment pa­per­work with the Thrifty guest ser­vices agent I asked her specif­i­cally if there were any toll roads around the Dal­las re­gion. She replied yes there were, but don’t worry about ob­tain­ing a Toll Pass as Thrifty can bill you at the ac­tual toll rate for th­ese. I would nor­mally pay th­ese tolls sep­a­rately and at the time, how­ever with the “con­fi­dence” of the Thrifty agent’s com­ments I didn’t give them a sec­ond thought.

One month af­ter my rental and back in Aus­tralia, I re­ceived a “Thrifty No­tice of Toll and Ad­min­is­tra­tive Fee for Rental Car Toll Charge” stat­ing that my credit card on file will be deb­ited for th­ese tolls, which in to­tal amounted to US$6.77 (which I am fine with). How­ever, on top of the toll amount I was charged an Ad­min­is­tra­tive Fee of US$90.00, so in to­tal I was charged – with­out my au­tho­ri­sa­tion or an op­por­tu­nity to re­view – an amount of US$96.77. Each toll charge, some as low as US$0.53, was ac­com­pa­nied by a US$15 ad­min fee.

This seems ex­ces­sive to me and cer­tainly not so thrifty! I did try to call the Thrifty Pro­cess­ing Ser­vices cen­tre with­out luck; also, the ac­tual no­tice ar­rived by mail af­ter the charges were al­ready billed to my credit card. I just wanted to make Busi­ness Trav­eller read­ers aware of this ex­ces­sive in­ci­den­tal Thrifty rev­enue ploy.

An­drew Gee, Aus­tralia

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