Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

In May I trav­elled on Sin­ga­pore Air­lines (SQ) and its sis­ter air­line Silk Air, and

I must say that the re­cent ex­pe­ri­ences cer­tainly low­ered my opin­ion of both car­ri­ers. While I un­der­stand that Silk Air will fully merge with SQ, in the mean­time there ap­pears to be quite a num­ber of old and frankly grotty air­craft in the sky.

For ex­am­ple, trav­el­ling from Perth to Sin­ga­pore (SQ266) in econ­omy on May 2, the air­craft was old and came com­plete with poor in-flight en­ter­tain­ment, old and un­re­spon­sive con­trols along with the most un­com­fort­able and worn-out seat. Look­ing around the air­craft at other seats, it seems I was not the only one suf­fer­ing.

To my hor­ror the con­nect­ing flight on Silk Air (MI966) to Shen­zhen the next day was even worse – the seats bore clear signs of

wear and tear, with tatty, fray­ing edges com­plete with black grime, and again lim­ited in-flight en­ter­tain­ment via a woe­ful app.

Hop­ing to get past all of this on my re­turn flight (SQ223) on May 6, I was able to use points to up­grade to busi­ness class. Sadly, while the ser­vice was nice enough, it was again an age­ing air­craft with lots of vis­i­ble grime, and the seat next to me even had part of the side se­cured with sticky tape – I am not jok­ing.

I can’t imag­ine why SQ would want to tar­nish its rep­u­ta­tion with such poor qual­ity. I hear that some new air­craft are be­ing in­tro­duced to the route and hope­fully any new planes will side­line the old and SQ can fo­cus on re­build­ing their rep­u­ta­tion.

On a pos­i­tive note, re­cent trav­els with Cathay Pa­cific be­tween Perth and Hong Kong have been de­light­ful, ex­cel­lent air­craft and ser­vice, as per usual, and the new A350 is su­perb in all classes. An­thony Ar­rigo, China

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