SWISS AIR RE­SPONDS:

Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

We re­gret that the pas­sen­ger had an un­pleas­ant ex­pe­ri­ence and un­der­stand her frus­tra­tion. How­ever, the re­view of the case showed that she was de­nied trans­porta­tion, as she could not present all ne­c­es­sary travel doc­u­ments for her flight. Yet, as stated in our con­di­tions of car­riage, it is the pas­sen­gers’ re­spon­si­bil­ity to present them­selves at the gate in pos­ses­sion of all re­quired doc­u­ments/ visas. Gen­er­ally speak­ing, should there be any clar­i­fi­ca­tions needed for such doc­u­ments, it is the em­bassy or the lo­cal con­sulate that would need to be ad­dressed be­fore trav­el­ling.

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