Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

The new Ter­mi­nal 2 at In­cheon Air­port has much to com­mend it. The pub­lic spa­ces are thought­fully de­signed. The use of tall ceil­ings and trees makes it feel calm and quiet. The tran­sit lounges where pas­sen­gers can rest free of charge are ex­cel­lent.

In its strive for moder­nity, how­ever, the dig­i­tal el­e­ment of the air­port needs to be more fully con­sid­ered. One ex­am­ple was on a re­cent tran­sit flight I made. There was no tran­sit desk and I had to go through an un­manned elec­tronic gate to tran­sit. It told me to in­put my flight num­ber but dis­played ex­am­ples with al­phanu­meric flight codes while only hav­ing a nu­meric key­pad. It took me some min­utes of frus­tra­tion be­fore I re­alised that the num­ber el­e­ment alone was what was needed.

Tech­nol­ogy can be a good thing but not when it wors­ens rather than im­proves ex­ist­ing time-tested ap­proaches.

Christo­pher Ruane, UK

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