Business Traveller (Asia-Pacific)

Marriott confirms guest data breach

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MARRIOTT is the latest in a string of major companies in the travel sector to announce that hackers managed to gain unauthoris­ed access to its databases, with the data of around 500 million of its guests having been exposed.

Investigat­ions into the breach have shown that there has been unauthoris­ed access to the Starwood network since as far back as 2014. Sources told The New York Times that the hack was part of a Chinese intelligen­ce-gathering effort that also hacked health insurers and the security clearance files of millions more Americans.

For most affected guests, data accessed included some combinatio­n of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest account informatio­n, date of birth, gender, arrival and departure informatio­n, reservatio­n dates and communicat­ion preference­s. Marriott has since launched a call centre and dedicated website (answers.kroll.com), as well as offering free Webwatcher enrollment for affected guests. marriott.com

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