AMER­I­CAN AIR­LINES RE­SPONDS:

Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

We apol­o­gise to Mr Car­swell for the me­chan­i­cal de­lay to his flight from Mi­ami to Lon­don which caused him to mis­con­nect for his on­ward jour­ney to Copen­hagen. As this is the first we have heard of his com­plaint, our cus­tomer re­la­tions team will be con­tact­ing the cus­tomer di­rect to dis­cuss his feed­back fur­ther re­gard­ing our on­board ser­vice and the main­te­nance de­lay.

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