Business Traveller (Asia-Pacific)
RISKY BUSINESS
Business travellers need their wits about them more than ever these days – with strategies in place should the worst happen
Seasoned travellers know it’s not a question of if things go wrong, but when. From flight delays to lost luggage, travel is full of unexpected hiccups.
In extreme situations, a missed connection could be the least of your worries. And as travel starts to surge again post-pandemic, so too do the risks. Health and security risk management outfit International SOS recorded a 16 per cent increase in security and medical alerts issued in 2023 compared to 2022.
“The resurgence in global travel comes at a time in which the travel security landscape is increasingly complicated by geopolitical events, natural disasters, emerging diseases, social unrest and evolving crime dynamics,” says Michael Rogers, chief security analyst at International SOS. “Today, more than ever, travellers need to remain informed of prevailing risks and mitigation measures.”
Risk and security management companies act as both morbid fortune teller and guardian angel. Analysts pore over forecasts and trends to assess existing and emerging risks, and create strategies to mitigate against these threats and enable business travellers to get their jobs done. Should things hit the fan, they are also poised to execute emergency protocols that cover everything from hostage situations to volcanic eruptions.
Saskia Veldhuizen, senior security coordinator at international risk management firm Healix, explains: “Our job is different every day. One day we might be providing intelligence reports on political elections, the next we’re conducting full-scale evacuations from Khartoum or dealing with a kidnapping in Haiti.”
BE PREPARED
Forewarned is forearmed when it comes to risk. Experts stress the importance of doing your background research and having situational awareness. Are there any political tensions? Is it monsoon season? Are there cultural or religious dress codes to be observed?
Simple preventative measures, such as making sure your vaccinations are up to date and booking a meet-andgreet service at the airport, can go a long way to making sure you don’t encounter problems.
Online tools such as International SOS’s 2024 Interactive Risk Map can help, with a guide to risk assessments across the world on everything from weather events to ongoing conflicts.
The rating is determined by analysing multiple factors from security concerns, such as crime rates and political stability, to medical considerations such as healthcare infrastructure or outbreaks of disease.
For the first time, the 2024 Risk Map also included an outline of climate change risks as a result of extreme weather events getting, well, more extreme.
In 2023, Bangladesh, India and Laos all saw record-high temperatures, with Thailand reaching a blistering 45.4ºC and China’s Xinjiang hitting 52.2ºC. Cyclone Freddy displaced half a million people in southern Africa and a sandstorm shut down Beijing. The United States had 28 separate billion-dollar (at least) weather and climate-related incidents in 2023, including wildfires, cyclones and floods.
Veldhuizen agrees that natural disasters are increasingly affecting business travellers: “If you’re not aware of the season, you might be going to Florida and two days later you’re in a Cat 3 hurricane. Or if a traveller has asthma and they go somewhere with wildfires, the smoke and decreased air quality could mean a potential medical issue arising.”
Even if you’re not actually in the destination affected, knock-on flight disruptions can mean significant delays and missed meetings.
Climate change is also increasingly being linked to
The importance of doing background research cannot be overstated
medical concerns, with rising temperatures, for example, likely to increase outbreaks of mosquito-borne diseases such as Zika, dengue fever or malaria. According to the World Health Organization there were 249 million cases of malaria in 2022 – up from the pre-pandemic level of 233 million in 2019.
EVERYDAY RISK
Thankfully, most business travellers are likely to avoid the most high-risk and extreme situations, but that doesn’t mean they are out of harm’s way.
Veldhuizen says, “One of the biggest risks for business travellers are just the routine risks that get overlooked. Things like road traffic accidents, stomach illnesses, pickpocketing. Something simple like having your wallet stolen is so widespread that sometimes we forget to use mitigation strategies. But these things can be hard to deal with when you’re in an unfamiliar country.
“Again, some of the solutions can also be overlooked, things like maintaining a low profile and avoiding sharing personal information. If you’re on social media, maybe wait for 24 hours before posting your location.”
There’s also what World
Travel Protection calls “negative behaviours” around things like gender, race and religion. An Opinium online survey, commissioned by the international travel risk management provider, revealed that 57 per cent of business travellers had experienced or witnessed negative behaviours when travelling abroad for work.
According to the report, 20 per cent of travellers had received unwanted attention or been sidelined because of their race or gender – with women reporting this twice as much as men. One in seven (14 per cent) had hidden or seen colleagues hide their sexuality, while 10 per cent had refused to travel to countries with anti-LGBTQ+ laws.
“Witnessing incidences of prejudice and abuse are all too prevalent for business travellers, and when you’re in a different country with a different culture it can be difficult to know how to respond in order not to put yourself or your travelling party at risk,” says Kate Fitzpatrick, regional security director, EMEA, at World Travel Protection.
The survey also highlights the need for organisations to understand the individual risk profile of each business traveller, which should consider things such as gender, race and ethnicity, sexuality, and physical and mental health.
Female travellers are more likely to face sexual harassment, so more advice and strategies in place should be offered. Then there’s being aware that some cultures might frown upon physical contact between genders, so shaking hands at a meeting might best be avoided.
Says Veldhuizen, “The more information a client gives us, the more bespoke advice we can give. For example, perhaps the hotel you’ve chosen is frequently used by politicians, which might raise your profile unnecessarily or attract protests – is there another hotel you can use? We’ve also got a rating of public transport options and can tell you to avoid a particular bus if it has a poor safety record.”
CYBER ATTACKS
One of the growing threats to business travellers is the risk to cybersecurity. Unsecured public wifi networks are prime stalking grounds for digital highwaymen, and hacker groups such as DarkHotel are known to target high-profile business travellers with sophisticated phishing emails, malware and botnet automation.
According to NordVPN’s cybersecurity expert Adrianus Warmenhoven, hotel rooms can be one of the most dangerous places of all. He points to “evil twin” wifi connections, where hackers create a fake, unprotected wifi hotspot with a seemingly harmless name such as Guest Wifi or Free Hotel Wifi to steal private information. “Juice jacking”, on the other hand, is where malware is installed on public USB charging ports to steal passwords, credit card information and other sensitive data.
“Ask reception for the exact name and password for the wifi to avoid connecting to an ‘evil twin’ network,” Warmenhoven says.
“Use a VPN service to encrypt your data and prevent third parties from intercepting it. It’s always a good idea to enable a firewall while using public wifi – and disable your devices from making automatic connections.”
Veldhuizen adds, “Make sure you are downloading from reputable sites, using VPNs and two-factor authentication as well. You might also need to consider whether you
20 per cent of travellers had received unwanted attention because of their race or gender
should bring your business laptop on a trip – and whether it should get checked for spyware by your IT department when you get back.”
While cybercrime may seem borderless, some countries are better protected than others. According to NordLayer’s Global Remote Work Index, the top five safest countries for cybersecurity are Slovakia, Estonia, Lithuania, Germany and Saudi Arabia. (China is 30th, while the United Kingdom is 36th).
A little common sense goes a long way, but ultimately there’s only so much you can do before a professional needs to step in. More and more corporations are seeking professional risk management to protect their travellers: according to Transparency Market Research, the global corporate travel security market is anticipated to grow to US$15.3 billion over the next seven years.
Companies might wince at the thought of ploughing extra resources into defending against the “what ifs” – but the ultimate cost of not planning ahead could be much higher.
Grab and go
Gavin Greenwood, senior Asia analyst for the Hong Kong-based A2 Global security and political risk company, provides a few tips on staying safe while on the road
A business traveller is far more likely to be caught up in what may be termed as a “civilian” emergency than a “political” event, such as a terrorist attack, widespread protests or a military coup. While the latter can be mitigated – as noted elsewhere in this article – by timely research and advice from professional risk analysts, the first responder to any unfolding crisis is likely to be you.
While there is little an individual can do to protect themselves from such a catastrophic event as the
2001 9/11 attack on New York’s World Trade Center, there is a great deal they can do to reduce the odds of becoming a casualty in a far more common incident involving a fire or earthquake in a hotel or even a high-rise office block.
The Latin motto of the British Army’s Intelligence Corps is Manui Dat Cognitio Vires, which translates as “knowledge gives strength to the arm”. Personalising this concept is key to limiting the impact of the unexpected – and helping survive its consequences. Given that any travel to a complex or hostile business environment is, or certainly should be, accompanied by a detailed in-house or contractor security briefing, the following are universal points regardless whether the traveller is visiting Baghdad or Brisbane.
The “grab bag” concept, a handy pack containing key items and kept close while in a hotel or office building, is a well-established and sensible precaution to mitigate the effects of any sudden natural or manmade emergencies. The pack should contain items that enable a traveller to move away rapidly from their room, supported where feasible by them physically checking egress routes.
The contents of the bag are intended to facilitate escape to safety, and should include a torch and commercially available smoke hood, as well as the means to re-establish communications with the emergency services, employers and family as quickly as possible. A simple “burner” mobile phone with preset local emergency and corporate numbers, coupled with a portable power bank, should provide sufficient immediate comms until the situation becomes clearer. Other precautions, such as saving passport and flight details on a web-based email account, should also be a routine precaution prior to any cross-border or air travel.