Plan for Easter break
DEPARTMENT service centres and most phone lines will be closed on Good Friday (March 30) and Easter Monday (April 2), and people receiving payments may have changes to their reporting dates.
Department of Human Services general manager Hank Jongen said payments would not be delayed by the holidays but some people would receive their payments slightly earlier.
“Those who need to report job search efforts or earnings to the department may need to report early in order to avoid a delay in their payments,” Mr Jongen said.
“People who miss their reporting date will have up to 13 days after that date to report their income. However, they won’t be paid until they have reported.”
Mr Jongen said other services would experience no interruption over the break, including online services, BasicsCard balance transfers and some Medicare patient claims.
“People can still use myGov online services, Express Plus mobile apps and phone self-service to check their reporting dates, update details and report earnings quickly and easily,” he said.
“Medicare claims can continue to be lodged at the doctor’s office, online or through the Express Plus Medicare app.”
People can transfer funds to their BasicsCard throughout the holiday period by using self service options or phoning 1800 132 594 between 8am-5pm. Go to human services.gov.au/ holidays.