Plan for Easter break

Sunshine Coast Daily - Caloundra Weekly - - NEWS -

DE­PART­MENT ser­vice cen­tres and most phone lines will be closed on Good Fri­day (March 30) and Easter Mon­day (April 2), and peo­ple re­ceiv­ing pay­ments may have changes to their re­port­ing dates.

De­part­ment of Hu­man Ser­vices gen­eral man­ager Hank Jon­gen said pay­ments would not be de­layed by the hol­i­days but some peo­ple would re­ceive their pay­ments slightly ear­lier.

“Those who need to re­port job search ef­forts or earn­ings to the de­part­ment may need to re­port early in or­der to avoid a de­lay in their pay­ments,” Mr Jon­gen said.

“Peo­ple who miss their re­port­ing date will have up to 13 days af­ter that date to re­port their in­come. How­ever, they won’t be paid un­til they have re­ported.”

Mr Jon­gen said other ser­vices would ex­pe­ri­ence no in­ter­rup­tion over the break, in­clud­ing on­line ser­vices, Ba­sic­sCard bal­ance trans­fers and some Medi­care pa­tient claims.

“Peo­ple can still use myGov on­line ser­vices, Ex­press Plus mo­bile apps and phone self-ser­vice to check their re­port­ing dates, up­date details and re­port earn­ings quickly and eas­ily,” he said.

“Medi­care claims can con­tinue to be lodged at the doc­tor’s of­fice, on­line or through the Ex­press Plus Medi­care app.”

Peo­ple can trans­fer funds to their Ba­sic­sCard through­out the hol­i­day pe­riod by us­ing self ser­vice op­tions or phon­ing 1800 132 594 be­tween 8am-5pm. Go to hu­man ser­ hol­i­days.

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