Cries for help ignored
AN elderly woman is recovering in Bentley Hospital after two Wilson security guards left her crying out for help for hours after she broke a leg in her Redcliffe home.
The City of Belmont has launched an investigation into the treatment of Georgina Moss (79), who said it was disgraceful it took so long for help to arrive.
“On January 6, around 12.45am, I tripped over the hall runner and broke my femur just below the hip,” she said. “My phone wasn’t near me so I dragged myself about five metres along the hall, opened my front door and started yelling for help.
“I yelled for about an hour-and-a-half and finally got some response from what I now know was a security guard.
“He called from the verge ‘what’s wrong’ and I said I thought I had broken my leg and would he call an ambulance. He said ‘oh’ and at no time did he come to check on me or reassure me he had called an ambulance, and after several minutes he drove off.”
When an ambulance still hadn’t arrived 30 minutes later Ms Moss said she started to call out again.
Another security guard attended her property but did not get out of the vehicle or phone an ambulance.
“I had become quite hoarse by this time and then finally, at about 3.15am, a woman who lived around the corner, came to see what was going on and called an ambulance.”
Ms Moss was taken to Royal Perth Hospital where she had surgery on her broken leg.
City of Belmont chief executive John Christie said it had initiated an urgent investigation into the incident involving its Belmont Security Watch service, which is contracted to Wilson Security. Mr Christie said it had been established that two security officers had attended Ms Moss’ property.
During an emergency meeting with Wilson Security on Monday, Mr Christie said he made it clear the City was disappointed with the performance of Wilson’s attending security officers.
A Wilson Security spokeswoman said it was reviewing the performance of the security guards.
Mr Christie visited Georgina Moss in hospital to apologise to her and offered assistance she may require for her return home.