Cries for help ig­nored

Canning Gazette - - NEWS - Sarah Brookes

AN el­derly woman is re­cov­er­ing in Bent­ley Hos­pi­tal af­ter two Wil­son se­cu­rity guards left her cry­ing out for help for hours af­ter she broke a leg in her Red­cliffe home.

The City of Bel­mont has launched an in­ves­ti­ga­tion into the treat­ment of Ge­orgina Moss (79), who said it was dis­grace­ful it took so long for help to ar­rive.

“On Jan­uary 6, around 12.45am, I tripped over the hall run­ner and broke my fe­mur just be­low the hip,” she said. “My phone wasn’t near me so I dragged my­self about five me­tres along the hall, opened my front door and started yelling for help.

“I yelled for about an hour-and-a-half and fi­nally got some re­sponse from what I now know was a se­cu­rity guard.

“He called from the verge ‘what’s wrong’ and I said I thought I had bro­ken my leg and would he call an am­bu­lance. He said ‘oh’ and at no time did he come to check on me or re­as­sure me he had called an am­bu­lance, and af­ter sev­eral min­utes he drove off.”

When an am­bu­lance still hadn’t ar­rived 30 min­utes later Ms Moss said she started to call out again.

An­other se­cu­rity guard at­tended her prop­erty but did not get out of the ve­hi­cle or phone an am­bu­lance.

“I had be­come quite hoarse by this time and then fi­nally, at about 3.15am, a woman who lived around the cor­ner, came to see what was go­ing on and called an am­bu­lance.”

Ms Moss was taken to Royal Perth Hos­pi­tal where she had surgery on her bro­ken leg.

City of Bel­mont chief ex­ec­u­tive John Christie said it had ini­ti­ated an ur­gent in­ves­ti­ga­tion into the in­ci­dent in­volv­ing its Bel­mont Se­cu­rity Watch ser­vice, which is con­tracted to Wil­son Se­cu­rity. Mr Christie said it had been es­tab­lished that two se­cu­rity of­fi­cers had at­tended Ms Moss’ prop­erty.

Dur­ing an emer­gency meet­ing with Wil­son Se­cu­rity on Mon­day, Mr Christie said he made it clear the City was dis­ap­pointed with the per­for­mance of Wil­son’s at­tend­ing se­cu­rity of­fi­cers.

A Wil­son Se­cu­rity spokes­woman said it was re­view­ing the per­for­mance of the se­cu­rity guards.

Mr Christie vis­ited Ge­orgina Moss in hos­pi­tal to apol­o­gise to her and of­fered as­sis­tance she may re­quire for her re­turn home.

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