Ap­ples thrown in rage

Central and North Burnett Times - - NEWS - SAM TURNER sam.turner@cnbtimes.com.au

ABUSE and ap­ples have been thrown at front­line su­per­mar­ket work­ers dur­ing the coro­n­avirus cri­sis.

North Bur­nett gro­cery stores have been un­der scru­tiny since the be­gin­ning of the coro­n­avirus pan­demic due to a rise in cus­tomer de­mand.

Item re­stric­tions and out of stocks be­came a com­mon oc­cur­rence across the coun­try, with panic buy­ers pil­lag­ing shelves.

The in­abil­ity to place or­ders on out of stock items have led to cus­tomers vent­ing their frus­tra­tions to em­ploy­ees at the Biggen­den FoodWorks.

“When you’re try­ing to re­strict peo­ple like that, they’re go­ing to get up­set,” Mr Kooner said.

“We’ve had ap­ples thrown at our em­ploy­ees, some­one got that an­noyed by the al­lo­ca­tions.”

Mr Kooner sym­pa­thises with his cus­tomers, be­liev­ing they’re just con­cerned for their fam­i­lies.

“We don’t know where they’ve driven from ei­ther, they might be feed­ing a large fam­ily and they’re in des­per­ate need of those items,” he said.

Mun­dub­bera IGA had en­coun­tered sim­i­lar is­sues at the start of the pan­demic, as man­ager An­gela Beu­tel en­deav­oured to ad­dress frus­trated cus­tomers.

“There were oc­ca­sions were our work­ers were get­ting up­set when we first started field­ing com­plaints,” Mrs Beu­tel said.

“It’s wa­ter off a duck’s back now, those first few weeks it wasn’t.”

Want­ing to pro­tect her staff, Mrs Beu­tel took an ed­u­ca­tional ap­proach af­ter sev­eral in­ci­dences of abuse oc­curred in the shop.

Many item re­stric­tions have now been lifted.

Pic­ture: Erica Mur­ree

AP­PLES HURLED: Biggen­den FoodWorks em­ploy­ees Brit­ney Spry and Tara Wayne.

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