Value for service
THEY are passionate about paper, pens and people and as the owners of Emerald Office Supplies, Tim and Kaia Tebbatt thrive on helping others sort out their stationery needs while connecting with the community they love.
Mr Tebbatt, who has been running the business with his wife since 2010, said “without a doubt” the best part of owning a retail business was “the people you get to meet and talk to every day”.
He said Emerald had a solid sense of community and he loved walking down the local streets where people knew you and said hello.
Mr Tebbatt said January would be the business’s busiest month as families prepared to return to school.
“That’s a massive time and we have large discounts,” he said.
“We take their orders and then we pack the order and we can deliver it or they can pick it up. Or they can come in and do it themselves.”
He said a popular trend for office spaces was for a colour-coded work environment and the couple loved being able to help people choose their new looks.
“My wife and I just love stationery,” he said.
“It’s really cool and there is always new things coming in, such as letter trays, desk accessories, binders and folders.
“They’re all colour-matched and colour-co-ordinated. We’ve got a colour wall so you can go and match your entire set-up.”
The customers, Mr Tebbatt said, were the highlight of running his own business.
“Kaia and I are both very much ‘people’ people so we really enjoy that one-on-one contact with customers and forging those relationships,” he said.
“We really value that personal touch in an age where everything is becoming depersonalised.
“We’ve had customers who have been coming for 20–30 years and continue to shop with us and then there’s a new generation of workers coming through.
“Everybody wants a great shopping experience and to be treated well and with respect and we try very hard to foster that with our customers.”
LONGEVITY: Emerald Office Supplies has been here for more then 30 years.