Value for ser­vice

Central Queensland News - - CHRISTMAS CATALOGUE / ADVERTISING FEATURE -

THEY are pas­sion­ate about pa­per, pens and peo­ple and as the own­ers of Emer­ald Of­fice Sup­plies, Tim and Kaia Teb­batt thrive on help­ing oth­ers sort out their sta­tionery needs while con­nect­ing with the com­mu­nity they love.

Mr Teb­batt, who has been run­ning the busi­ness with his wife since 2010, said “without a doubt” the best part of own­ing a re­tail busi­ness was “the peo­ple you get to meet and talk to every day”.

He said Emer­ald had a solid sense of com­mu­nity and he loved walk­ing down the lo­cal streets where peo­ple knew you and said hello.

Mr Teb­batt said Jan­uary would be the busi­ness’s busiest month as fam­i­lies pre­pared to re­turn to school.

“That’s a mas­sive time and we have large dis­counts,” he said.

“We take their orders and then we pack the or­der and we can de­liver it or they can pick it up. Or they can come in and do it them­selves.”

He said a pop­u­lar trend for of­fice spa­ces was for a colour-coded work en­vi­ron­ment and the cou­ple loved be­ing able to help peo­ple choose their new looks.

“My wife and I just love sta­tionery,” he said.

“It’s re­ally cool and there is al­ways new things com­ing in, such as let­ter trays, desk ac­ces­sories, binders and fold­ers.

“They’re all colour-matched and colour-co-or­di­nated. We’ve got a colour wall so you can go and match your en­tire set-up.”

The cus­tomers, Mr Teb­batt said, were the high­light of run­ning his own busi­ness.

“Kaia and I are both very much ‘peo­ple’ peo­ple so we re­ally en­joy that one-on-one con­tact with cus­tomers and forg­ing those re­la­tion­ships,” he said.

“We re­ally value that per­sonal touch in an age where ev­ery­thing is be­com­ing de­per­son­alised.

“We’ve had cus­tomers who have been com­ing for 20–30 years and con­tinue to shop with us and then there’s a new gen­er­a­tion of work­ers com­ing through.

“Every­body wants a great shop­ping ex­pe­ri­ence and to be treated well and with re­spect and we try very hard to fos­ter that with our cus­tomers.”

PHOTO: CON­TRIB­UTED

LONGEVITY: Emer­ald Of­fice Sup­plies has been here for more then 30 years.

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