NBN doesn’t sell, so don’t be scammed Fraudsters target internet users
EVERY week we see and hear reports about Australians, young and old, falling victim to scammers impersonating NBN Co and internet providers to steal personal information for their own financial gain.
Unfortunately, the number of scams being run is vast and they have become more sophisticated. It feels like you can’t help but question every unprompted call, message or email you receive. Everyone is a target.
In the past quarter alone, NBN Co received more than 9500 enquiries from the public regarding suspected scams – an average of 100 enquiries a day.
Earlier this year in March, NBNCo revealed there had been an 84 per cent increase in enquiries about suspected scams made to our contact centre from October 2018 to March 2019, with about 16 per cent of those calls originating from WA.
We also know scammers are increasingly taking the opportunity to impersonate NBN Co and take advantage of consumers, including those living in retirement villages.
However, there are things we can do to ensure we protect ourselves and this week NBNCo’s community engagement team, nbn local, will present at community events and information sessions across Perth as part of National Scams Awareness Week from August 12 to 16.
The sessions are designed to help combat the rise in scams and alert the community to the tactics scammers are using to gain access to their personal information and financial details.
With the nbn access network now available to more than 10 million homes and businesses, scammers are lifting their efforts to take advantage of the nbn brand as a way to steal people’s personal or financial details.
AS NBNCo is a wholesaler, we will never contact residents or businesses to sell phone or internet services direct to the public. WE will never make unsolicited calls or door knock for the purposes of seeking access to people’s computers, threaten to disconnect your services or request personal details. YOUR phone and internet provider will always be the first point of contact when it comes to making the switch to the nbn network.
VISIT NBN Co’s website at www.nbn.com.au/scamadvice for information on how to identify and avoid potential scammers. DO NOT share your financial information (bank, credit cards, gift cards) or personal details with an unsolicited caller or door knockers trying to seek payment for an nbn service. NEVER give an unsolicited caller remote access to your computer or devices. IF IN doubt, hang up and call your retail provider.