NBN doesn’t sell, so don’t be scammed Fraud­sters tar­get in­ter­net users

Cockburn Gazette - - TECHNOLOGY -

EV­ERY week we see and hear re­ports about Aus­tralians, young and old, fall­ing victim to scam­mers im­per­son­at­ing NBN Co and in­ter­net providers to steal personal in­for­ma­tion for their own financial gain.

Un­for­tu­nately, the num­ber of scams be­ing run is vast and they have be­come more so­phis­ti­cated. It feels like you can’t help but ques­tion ev­ery un­prompted call, mes­sage or email you re­ceive. Ev­ery­one is a tar­get.

In the past quar­ter alone, NBN Co re­ceived more than 9500 en­quiries from the pub­lic re­gard­ing sus­pected scams – an av­er­age of 100 en­quiries a day.

Ear­lier this year in March, NBNCo re­vealed there had been an 84 per cent in­crease in en­quiries about sus­pected scams made to our con­tact cen­tre from Oc­to­ber 2018 to March 2019, with about 16 per cent of those calls orig­i­nat­ing from WA.

We also know scam­mers are in­creas­ingly tak­ing the op­por­tu­nity to im­per­son­ate NBN Co and take ad­van­tage of con­sumers, in­clud­ing those liv­ing in re­tire­ment vil­lages.

How­ever, there are things we can do to en­sure we pro­tect our­selves and this week NBNCo’s com­mu­nity en­gage­ment team, nbn lo­cal, will present at com­mu­nity events and in­for­ma­tion ses­sions across Perth as part of Na­tional Scams Aware­ness Week from Au­gust 12 to 16.

The ses­sions are de­signed to help com­bat the rise in scams and alert the com­mu­nity to the tac­tics scam­mers are us­ing to gain ac­cess to their personal in­for­ma­tion and financial de­tails.

With the nbn ac­cess net­work now avail­able to more than 10 mil­lion homes and busi­nesses, scam­mers are lift­ing their ef­forts to take ad­van­tage of the nbn brand as a way to steal peo­ple’s personal or financial de­tails.

AS NBNCo is a whole­saler, we will never con­tact res­i­dents or busi­nesses to sell phone or in­ter­net ser­vices di­rect to the pub­lic. WE will never make un­so­licited calls or door knock for the pur­poses of seek­ing ac­cess to peo­ple’s com­put­ers, threaten to dis­con­nect your ser­vices or request personal de­tails. YOUR phone and in­ter­net provider will al­ways be the first point of con­tact when it comes to mak­ing the switch to the nbn net­work.

VISIT NBN Co’s web­site at www.nbn.com.au/sca­mad­vice for in­for­ma­tion on how to iden­tify and avoid po­ten­tial scam­mers. DO NOT share your financial in­for­ma­tion (bank, credit cards, gift cards) or personal de­tails with an un­so­licited caller or door knock­ers try­ing to seek pay­ment for an nbn ser­vice. NEVER give an un­so­licited caller re­mote ac­cess to your com­puter or de­vices. IF IN doubt, hang up and call your retail provider.

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