Select fo­cuses on Cruise

Cruise Weekly - - NEWS -

TRAVEL agency mem­bers of Ex­press Travel Group’s (ETG) Select brand are show­ing strong growth in their cruise sales, with the com­pany now en­gag­ing even more closely with The Travel Cor­po­ra­tion’s Cre­ative Cruis­ing as a key whole­sale part­ner.

Speak­ing at the con­fer­ence, Cre­ative Cruis­ing NSW/ACT sales man­ager Susie Goumas high­lighted the range of prod­uct on of­fer to mem­bers, with most del­e­gates re­ceiv­ing new lo­gins to the Cre­ative plat­form.

Goumas high­lighted the Cre­ative Cruis­ing of­fer­ing which com­bines a wide range of cruise prod­uct with ac­com­mo­da­tion and TTC whole­sale air­fares, and the com­pany prides it­self on ex­cep­tional cus­tomer ser­vice.

In­ter­est­ingly for the Select mem­bers, Cre­ative Cruis­ing also has Man­darin and Can­tonese con­sul­tants in its call cen­tre, and Select agents book­ing via Cre­ative Cruis­ing also earn Ex­press Re­wards loy­alty points.

Call wait times are sig­nif­i­cantly shorter than other sup­pli­ers, Goumas claimed, and Cre­ative also of­fers a full on­line book­ing por­tal for the travel in­dus­try.

Another key cruise part­ner for ETG is Royal Caribbean, with a ses­sion at the con­fer­ence fea­tur­ing RCI sales chief Peter McCor­mack who gave an overview of the cruise in­dus­try and its rapid on­go­ing growth.

McCor­mack said year-to-date in 2017 Select Travel Group mem­bers were show­ing a 24% in­crease in new RCI book­ings, with departed sales up 30% and 2018 sales al­ready 21% ahead.

He told CW the strong re­sults were pleas­ing given that Royal Caribbean had en­gaged closely with the Ex­press Travel Group for a num­ber of years.

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