FACE-2-FACE: Steve McLaugh­lin

Vice Pres­i­dent Sales AU & NZ, Ocea­nia Cruises.

Cruise Weekly - - News -

1. What mo­ti­vates you in your ca­reer?

I’m lucky enough to work in an amaz­ing in­dus­try and I love what I do. Ocea­nia Cruises is not only a fun place to work, but I truly be­lieve in our prod­uct.

2. Most com­mon as­sump­tion peo­ple make about your job?

That ev­ery time I head out with my suitcase that I’m off to do some­thing fun. My job in­volves a lot of travel that is “all work” – a com­mon as­sump­tion is that my po­si­tion is more glam­orous than it ac­tu­ally is.

3. What is the key to build­ing great re­la­tion­ships with agents?

It’s about be­ing gen­uine and build­ing long-stand­ing re­la­tion­ships.

4. Ad­vice for up-and-com­ers?

The cruis­ing in­dus­try is a sec­tor that is grow­ing in ways that no one could have an­tic­i­pated - in di­rec­tion, size and style. The pos­si­bil­i­ties are end­less and there are no lim­its.

5. Big­gest chal­lenge fac­ing the in­dus­try?

While we are blessed to have ac­cess to Syd­ney Har­bour, one of the most beau­ti­ful ports in the world, the in­fra­struc­ture and ca­pac­ity con­straints in Syd­ney con­tinue to be an on­go­ing chal­lenge for our in­dus­try.

6. What was your best fam? A transat­lantic voy­age where we spent a few nights each in New York and Lon­don with about 20 agents – a truly unique sail­ing and group.

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