FACE-2-FACE: Jacqueline Tan

Senior SDM, WA/SA, Scenic Luxury Cruises & Tours.

1. What is the favourite part of your job?

I love seeing the faces of agents, the public or the audience light up in awe and wonder when presenting on a Scenic experience.

2. Why did you choose a career in the cruise industry?

I love the simplicity of cruising - that is, only unpacking once. And let’s not forget the ability to wake up every morning in a new exotic location.

3. What is the key to your success?

My motto in life is always be kind. Treat others the way you want to be treated. And to remember that when all else fails, your personal brand will pick you up and allow you to keep going.

4. Biggest challenge facing the industry?

Travel agents thinking that the internet is a threat. Don’t underestimate the power of the personal touch - as Mastercard says, that’s “priceless”.

5. What is your advice for up- and-comers?

Surround yourself with positive people. Don’t be afraid to ask questions.

6. What was your best fam trip?

A Scenic South America famil to Patagonia. The mountain peaks, the glaciers, stunning national parks, such natural beauty - get this on your bucket list people!

7. Where do you see yourself in five years?

Professionally – leading a high performing, cohesive and motivated sales team. Personally – happy and healthy with my loved ones around me.

8. The celebrity you would most like to cruise with?

I can’t choose between David Attenborough and Nigella Lawson. Regardless of which though, both of my passions of travel and food would be satiated.

9. What should the cruise ship of the future look like?

It’s already been built hasn’t it? The Scenic Eclipse!