NCL and Windstar ease policies

NORWEGIAN Cruise Line (NCL) and Windstar Cruises are the latest suppliers to change terms and conditions around cancellations and payments, with the aim of reassuring agents and their clients amid the ongoing COVID-19 crisis.

An update from NCL to agents last Fri said “we understand that your clients may be hesitant to plan or confirm their cruise holiday, but we encourage them to get out there and experience the world aboard the best vessels at sea”.

Changes announced including a later payment deadline, with final balances for Jun and Jul voyages now not due until 90 days prior to sailing.

Also, up to 60 days before departure NCL will allow reservations to be transferred to any other cruise that departs on or before 30 Jun 2020.

Moreover, if any guest chooses not to sale, name change restrictions will be waived up to 45 days prior to sailing, with name changes permitted for the cruise reservation only.

NCL noted its success to date in maintaining a healthy onboard environment through rigorous protocols and by acting quickly to modify itineraries whenever necessary.

“It’s important to remember the travel industry and our business is one of the most resilient... we look forward to helping you and your guests overcome these temporary concerns.”

MEANWHILE Windstar Cruises is now allowing guests booking a voyage departing on or after 01 Jun 2020 can cancel up to 15 days before departure without incurring a cancellation fee.

Windstar cruisers who cancel will receive a 100% future cruise credit to be used on another Windstar voyage within one year.

The updates come amid moves by other lines including MSC and Uniworld (CW 28 Feb) which have also modified policies.