Local business delivering nbn fibre, Sky Muster and fixed wireless internet services
AS the nbn continues to roll out across Australia, one company is keeping locals in mind. Headquartered in Mudgee, Harbour ISP has been serving Australia for over 10 years and understands firsthand the needs of regional Australians. WITH the technology mix of fibre, fixed wireless and Sky Muster satellite on offer, Harbour ISP is committed to ensuring their customers have the best internet possible, delivered with quality, local customer service. HUSBAND and wife, Charles and Melissa Tym, moved to Mudgee in the early 2000s and were surprised by the state of internet provision in the area. Seeing their friends also struggle with poor ADSL connectivity which had begun to affect the livelihood of many local businesses, the Tyms set up a company to become a reseller of internet services and Harbour ISP was born. HARBOUR ISP offers fibre, fixed wireless, satellite internet and ADSL (for those not yet classified as nbn-ready), as well as home and mobile SIM services – but their key focus has always been
Janet Williams, Dubbo Printing Works Position: Owner/manager I got involved in business...
when my father was looking to sell the business and retire, David (my husband) and I decided to take it on. That will be 30 years ago in April.
Our business is known for... My role in the business is...
general management which, in a small business, involves a multitude of things from HR to determining the direction of the business, setting costing parameters and estimating, purchasing stock, and new machinery. Generally, I am the “buck stops here” person
I manage... very badly sometimes – especially time management!
According to my staff, working for me is... I spend my down time... I’m inspired by...
colours and light in nature, positive and genuine people, inquisitive children a clock
On my bedside table is... In my opinion, the biggest issue facing small business is... the cost of compliance – it’s an unequal My secret to success is...
trying to put myself in the other person’s shoes... and perseverance I’m most proud of... my staff, I couldn’t begin to do all this without their input
If I could, I’d tell my 20-year-old self that... The best piece of career advice I can offer is... And if I wasn’t in my current role, I’d...
be
like to be able to spend more time drawing and painting as well as exploring Australia with my husband, David on ensuring regional Australians receive the best connectivity they can possibly get. WORKING closely with nbn, Harbour ISP’S core focus on supporting families and businesses across regional Australia has seen them become one of the largest satellite and fixed wireless resellers in the country.
“WE understand the importance for regional Australians to have a reliable internet service as many of us are diversifying our businesses and growing online,” said co-founder Melissa Tym.
“WE also know the importance of staying in touch with kids who’ve moved to the big cities, and nothing’s better than seeing your children on video call.” HARBOUR ISP also take their customer service seriously – both Melissa and Charles, as well as new CEO Adam Simpson, are often face-to-face with customers at events and have no qualms in getting on the phone to talk directly to customers who may be experiencing any issues.
“WE know what the customers are going through,” says Melissa. “A lot of them are our friends, so we want to provide a good service.” IN addition – and a rarity for the IT and telecommunications industry – Harbour ISP takes pride in appointing women to senior management positions. It is a progressive stance that is important to Charles and Melissa, and one that differentiates Harbour ISP from the bigger players. HARBOUR ISP’S commitment is clear, with highly competitive offers across their data plans. For more information about Harbour ISP and their offerings, visit www. harbourisp.com.au or call 1300 366 169.