THE TOONS’ VIEWS
Ed’s note: This letter was submitted as a Thumbs Up, too long for our usual Thumbs Up/thumbs Down format. However, we want to share this story with our readers. Too often we hear chatter about negative shopping experiences in Dubbo, but the reality is most shopping experiences are good ones, as this letter shows ....
I was pleasantly surprised during a shopping experience at Orana Mall last week.
I needed to get a watch band fitted so I decided to go to the key cutting kiosk at the Orana Mall and, while I waited, I decided to get my nails done at Crown Nails and Beauty.
I popped into Crown first to check how busy they were and the gentleman there said that he could fit me in. I explained that I was just dropping my watch in to get a band fitted and I would be right back.
Unfortunately, the kiosk had looked at my watch and apologised as they did not have the right sized band, but instead of leaving it at that, the lady told me to try any of the jewellery shops in the mall.
So, I trotted to Regency Jewellers next door and the lovely Libby served me. She showed me a few watch straps and made a recommendation – it was the perfect band for my father’s vintage Rolex, and the price of the watch band included fitting which is an excellent service.
It was about 5pm so I asked Libby what time they shut as I was going to Crown to get my nails done. Libby said that they shut at 5.30pm, but offered to drop my watch into the nail shop if I did not get back by closing time! WOW, that was so helpful.
I dashed to Crown Nails, only to find a whole bunch of ladies queuing up to get their nails done. My heart sank as I realised that I had missed out on the opportunity to get them done today. To my surprise the gentleman who seems to be in charge explained to the other ladies who were standing in front of me, “I’m sorry ladies but this lady called in earlier and she has priority!”
Well I never!
So, there I was, getting my nails done and 5.30pm came along, too late to get my watch, BUT to my delight Libby from Regency tapped me on the shoulder and handed me my watch with a smile.
The clincher of my positive experience was that Libby had wound the watch up and put it on the right time!
A big Thumbs Up to you all. Deborah Dawson