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Ed’s note: This let­ter was sub­mit­ted as a Thumbs Up, too long for our usual Thumbs Up/thumbs Down for­mat. How­ever, we want to share this story with our read­ers. Too of­ten we hear chat­ter about neg­a­tive shop­ping ex­pe­ri­ences in Dubbo, but the re­al­ity is most shop­ping ex­pe­ri­ences are good ones, as this let­ter shows ....

The Ed­i­tor,

I was pleas­antly sur­prised dur­ing a shop­ping ex­pe­ri­ence at Orana Mall last week.

I needed to get a watch band fit­ted so I de­cided to go to the key cut­ting kiosk at the Orana Mall and, while I waited, I de­cided to get my nails done at Crown Nails and Beauty.

I popped into Crown first to check how busy they were and the gen­tle­man there said that he could fit me in. I ex­plained that I was just drop­ping my watch in to get a band fit­ted and I would be right back.

Un­for­tu­nately, the kiosk had looked at my watch and apol­o­gised as they did not have the right sized band, but in­stead of leav­ing it at that, the lady told me to try any of the jew­ellery shops in the mall.

So, I trot­ted to Re­gency Jewellers next door and the lovely Libby served me. She showed me a few watch straps and made a rec­om­men­da­tion – it was the per­fect band for my fa­ther’s vin­tage Rolex, and the price of the watch band in­cluded fitting which is an ex­cel­lent ser­vice.

It was about 5pm so I asked Libby what time they shut as I was go­ing to Crown to get my nails done. Libby said that they shut at 5.30pm, but of­fered to drop my watch into the nail shop if I did not get back by clos­ing time! WOW, that was so help­ful.

I dashed to Crown Nails, only to find a whole bunch of ladies queu­ing up to get their nails done. My heart sank as I re­alised that I had missed out on the opportunit­y to get them done to­day. To my sur­prise the gen­tle­man who seems to be in charge ex­plained to the other ladies who were stand­ing in front of me, “I’m sorry ladies but this lady called in ear­lier and she has pri­or­ity!”

Well I never!

So, there I was, get­ting my nails done and 5.30pm came along, too late to get my watch, BUT to my de­light Libby from Re­gency tapped me on the shoul­der and handed me my watch with a smile.

The clincher of my pos­i­tive ex­pe­ri­ence was that Libby had wound the watch up and put it on the right time!

A big Thumbs Up to you all. Deb­o­rah Dawson


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