Elite Agent - - READER PROFILE -

eam Elite also spent the month do­ing the con­fer­ence run with Ray White Con­nect, Dig­i­tal Live, ARPM and The Busi­ness of Real Es­tate, all within a few days of each other. You can read our take­aways on­line, but the main thing has been about cus­tomer ex­pe­ri­ence. If you don't have some­one look­ing af­ter cus­tomer ex­pe­ri­ence, and only cus­tomer ex­pe­ri­ence, you'll need to sort that out to com­pete in the new world. There are some agen­cies out there do­ing CX very well, and they're def­i­nitely see­ing the dif­fer­ence it makes.

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