EMAIL Email was designed to deliver information. It is very effective when there are details, data or specific information that needs to be provided to another person. Emails should not be used for urgent action, so decide carefully whether this is the right channel for the message.
If email is the right channel and you need a response or an action to it, then be clear on who is responsible for executing and address the email to that person. Only CC others if they need to be aware or across what is going on. Many times I have received an email where several people are in the To: field, and the email opens with, ‘Hi, could someone please ensure that...'. The problem here is that ‘everyone' will leave it to ‘someone' and nothing will happen. WHATSAPP Many agent teams and even whole offices have adopted this application for group text messages, video calls and sharing media. It is a free application and uses wi-fi so doesn't take up all your phone data. You can set up specific groups so that communication threads stay unique to that group or topic, and it removes crossover, repetition and double handling. Great for when you are out on the road and need short, sharp communication.
EMAIL, SMS AND TEXT MESSAGES ARE GREAT IN MANY INSTANCES, BUT VERBAL COMMUNICATION IS OFTEN THE BETTER CHOICE.