BECOMING THE EASY CHOICE
Mixed messages within your team can cause more damage to your business than you realise. Caroline Bolderston looks at how you can minimise the confusion and wasted time in your office by communicating smarter.
The more I work with agent teams (of all sizes) the more convinced I am that communication is the underlying problem to many frustrations, disappointments and confusion – not to mention wasted time with interruptions, crossover and repeated information. As you may know, I am obsessed with reducing wasted time and increasing productive time, so I am always looking at ways to improve communication. Here are my top five. DAILY WIP