Elite Agent - - CONTENTS - Pan­cho Mehro­tra

Mixed mes­sages within your team can cause more dam­age to your busi­ness than you re­alise. Caro­line Bold­er­ston looks at how you can min­imise the con­fu­sion and wasted time in your of­fice by com­mu­ni­cat­ing smarter.

The more I work with agent teams (of all sizes) the more con­vinced I am that com­mu­ni­ca­tion is the un­der­ly­ing prob­lem to many frus­tra­tions, dis­ap­point­ments and con­fu­sion – not to men­tion wasted time with in­ter­rup­tions, cross­over and re­peated in­for­ma­tion. As you may know, I am ob­sessed with re­duc­ing wasted time and in­creas­ing pro­duc­tive time, so I am al­ways look­ing at ways to im­prove com­mu­ni­ca­tion. Here are my top five. DAILY WIP

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