Most peo­ple who work in real es­tate can re­count sev­eral piv­otal mo­ments in their ca­reers from which they ei­ther grow or they learn.

Elite Property Manager - - Contents -

with thanks to Con­sole

THE STO­RIES SO FAR… Sad­hana Smiles – CEO, Har­courts Vic­to­ria

Af­ter a sit­u­a­tion where she didn't hang up the phone af­ter a client con­ver­sa­tion, Sad­hana en­sures her calls are ended prop­erly and that she gives her clients their due re­spect, re­gard­less of their be­hav­iour and cir­cum­stances.

Jess Kindt – Ex­pe­ri­enced Prop­erty Man­ager

When she was a BDM, Jess found her­self in a highly dan­ger­ous sit­u­a­tion when re­spond­ing to a prospec­tive list­ing. She's learned to do her re­search be­fore ven­tur­ing to­wards a po­ten­tial sale, and to trust her gut if some­thing seems ‘off'.

Vasili Hadzel­lis – Coach, Core Prop­erty Man­age­ment Con­sult­ing

Vasili was con­stantly flip­pant to one land­lord who was chal­leng­ing to deal with. Af­ter re­al­is­ing the land­lord thought he hated her, Vasili has learned to show proper care to ev­ery sin­gle client, and to thor­oughly con­sider his be­liefs which gov­erned his be­hav­iour.

Liana Slipet­sky – Co-Founder, iA­gree Fol­low­ing a roof re­place­ment job to fix a leak, Liana dis­cov­ered their roofer re­placed the wrong roof! De­spite not be­ing at fault, Liana learned the im­por­tance of phys­i­cally at­tend­ing a site with a land­lord be­fore com­mit­ting to any sort of re­quired main­te­nance. ■

Our ‘Ev­ery Agent Has a Story' se­ries cap­tures the tales of some of our in­dus­try's most pop­u­lar pro­fes­sion­als – across lead­er­ship, sales and prop­erty man­age­ment. Find out what they would do dif­fer­ently if they had the chance to have their time over again.

Ev­ery Agent Has a Story is ex­clu­sively brought to you in as­so­ci­a­tion with Con­sole. Watch the se­ries at eliteagent. com.au/sto­ries. Se­ries runs from Novem­ber 2016 – Fe­bru­ary 2017.

Doug Driscoll

Sad­hana Smiles

Jess Kindt

Bob Wal­ters

Pene­lope Valen­tine

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